ITSM Project Manager (Servicenow) - £70K - 12 months FTC - Cambridgeshire

Exalto Consulting; Greater London; Hybrid; GBP 63,000 - 77,000; Full time

Job summary

Exalto Consulting is supporting a global manufacturing organisation in the search for an experienced ServiceNow ITSM Project Manager to lead strategic ITSM initiatives across an international business. This is initially a 12 month FTC role paying up to £70,000 basic salary.

You will lead the delivery of ITSM projects from initiation to handover, coordinate with ServiceNow specialists and third party partners, and ensure governance, reporting, and risk management underpin project success across

Qualifications

• Proven experience delivering ServiceNow ITSM projects as a Project Manager.
• Strong understanding of IT Service Management principles and best practices.
• Experience working within global manufacturing environments.
• Ability to manage complex stakeholder groups across different functions and geographies.
• Strong planning, communication, and leadership skills.
• Experience managing multiple workstreams and third party suppliers.
• A structured approach to project governance, risk management, and delivery.

Responsibilities

• Lead the delivery of ServiceNow ITSM projects from initiation through to implementation and handover.
• Manage project scope, timelines, budgets, risks, and dependencies.
• Engage with business and technology stakeholders across multiple regions and countries.
• Work closely with ServiceNow specialists, internal teams, and third party partners to ensure successful outcomes.
• Drive effective governance, reporting, and communication throughout the project lifecycle.
• Support process improvement initiatives across Incident, Problem, Change, Request, and Service Catalogue management.
• Ensure solutions align with business needs and contribute to operational efficiency and service excellence.

Skills

ServiceNow ITSM

Stakeholder management

Leadership

Governance

Job description

ITSM project Manager (Servicenow) - £70K - 12 months FTC - Cambridgeshire

ServiceNow ITSM Project Manager

Location: Cambridgeshire / Hybrid

Type: 12 months FTC - circa £70,000

Exalto Consulting is supporting a global manufacturing organisation in the search for an experienced ServiceNow ITSM Project Manager to lead the delivery of strategic service management initiatives across an international business. This is initially a 12 month FTC role paying up to £70,000 basic salary

Key Responsibilities

• Lead the delivery of ServiceNow ITSM projects from initiation through to implementation and handover.
• Manage project scope, timelines, budgets, risks, and dependencies.
• Engage with business and technology stakeholders across multiple regions and countries.
• Work closely with ServiceNow specialists, internal teams, and third party partners to ensure successful outcomes.
• Drive effective governance, reporting, and communication throughout the project lifecycle.
• Support process improvement initiatives across Incident, Problem, Change, Request, and Service Catalogue management.
• Ensure solutions align with business needs and contribute to operational efficiency and service excellence.

What We're Looking For

• Proven experience delivering ServiceNow ITSM projects as a Project Manager.
• Strong understanding of IT Service Management principles and best practices.
• Experience working within global manufacturing environments.
• Ability to manage complex stakeholder groups across different functions and geographies.
• Strong planning, communication, and leadership skills.
• Experience managing multiple workstreams and third party suppliers.
• A structured approach to project governance, risk management, and delivery.

ITSM project Manager (Servicenow) - £70K - 12 months FTC - Cambridgeshire