IT Manager

James Frank Associates; Gravesend; On-site; GBP 60,000 - 85,000; Full time

Job summary

James Frank Associates is seeking an IT Manager to oversee IT systems across multiple offices. The role requires leading IT projects, managing day-to-day support, and ensuring robust cybersecurity.

The successful candidate will travel regularly to other offices and coordinate with vendors and internal teams to deliver high-quality IT services.

Qualifications

• 4–5+ years of technical IT experience across systems and software.
• Experience in professional services or Legal environment is a plus.
• Strong networks, servers, cloud and cybersecurity knowledge.
• Excellent troubleshooting and communication skills.

Responsibilities

• Serve as first IT contact for all queries.
• Manage IT budget ensuring cost-effective solutions.
• Monitor systems for potential threats and outages.
• Maintain and support Case Management System (Tikit).
• Lead IT projects and drive delivery end-to-end.
• Liaise with third-party vendors for software/hardware.

Skills

IT leadership

IT project management

IT support

Networking

Cloud solutions

Cyber security

Troubleshooting

Communication

Tools

Tikit (Partner for Windows)

Windows

Job description

Our client, a leading firm in the Legal sector is seeking an IT Manager to join them, providing a high-level of technical support and IT oversight across their offices.

A knowledgeable IT Manager is required to join our client, a leading business in the Legal field who is looking for a strong technical candidate to oversee their IT and technical systems across a number of offices, managing all infrastructure and related technical support.

The ideal candidate will have a strong knowledge of IT systems and software and be competent working on an independent basis, confident working closely with colleagues of all levels across the firm. You will ideally have proven experience in leading IT projects along with overseeing day-to-day IT support.

This role will require travel to other offices on a regular basis.

Key Responsibilities:

• Act as the first point of contact for any IT-related questions or queries
• Manage the IT budget, ensuring cost-effective solutions without compromising quality
• Monitor systems for potential threats
• Maintain and support the firm's Case Management System - Partner for Windows (Tikit)
• Take the lead on all projects
• Liaise with and manage third party vendor relationships, including software and hardware suppliers
• Oversee and manage the firm's IT systems and software
• Provide a high-level of technical support

Key Experience:

• Minimum of 4-5 years' technical knowledge and experience, confident working on a range of systems and software on both a day-to-day and project basis
• Experience within a professional services or Legal environment would be advantageous
• Solid understanding of networks, servers, cloud solutions and cyber security protocols
• Excellent troubleshooting skills
• Organised, confident managing multiple tasks in a fast-paced environment
• Excellent communicator, confident liaising with colleagues of all levels

This is an excellent opportunity for an IT Manager to join a thriving business who are leaders within their field.

This is the ideal role for an experienced IT Leader or someone who is looking to make the next step up in their career.