ITSM Data Quality Architect

Burberry; Leeds; On-site; GBP 65,000 - 90,000; Full time

Job summary

Burberry is seeking an ITSM Data Quality Manager to own the data quality framework and drive improvements across ITSM data and service partner environments. The role focuses on accuracy, completeness and trust of CMDB and configuration data to enable smoother service management and automation.

You will define lifecycle standards, assess data quality, and coordinate with internal teams and partners to remediate gaps.

Qualifications

• Experience in data quality, governance, analysis and remediation within a technology or service environment.
• Strong analytical skills with ability to identify root causes and drive sustainable improvements.
• Experience using data quality measures, exception reporting, scorecards or remediation trackers to drive action.
• Experience using service data and journey analysis to identify friction and define measurable improvements to operational service engagement.

Responsibilities

• Own and maintain the ITSM data quality framework, standards, controls, ownership model and improvement roadmap.
• Define and govern quality and lifecycle standards for core ITSM and knowledge data.
• Assess data quality, identify root causes and prioritise remediation for gaps, duplication, aged records and ownership issues.
• Ensure internal teams and service partners fulfil agreed data ownership, stewardship and remediation responsibilities.
• Embed data quality requirements into ITSM processes, service transitions, supplier transitions and operational acceptance.
• Use ITSM data to define and measure service experience improvements that reduce user effort and misrouting.
• Assure CMDB, asset and configuration data quality with the IT Asset & Configuration Manager, and support SIAM reporting through trusted data.
• Report data quality health, risks, remediation progress and priorities through governance forums.

Skills

Data quality

Governance

Data analysis

Remediation

Stakeholder management

ITIL knowledge

Communication skills

Tools

CMDB

Job description

Burberry is seeking an ITSM Data Quality Manager to own the data quality framework and drive improvements across ITSM data and service partner environments. The role focuses on accuracy, completeness and trust of CMDB and configuration data to enable smoother service management and automation.

You will define lifecycle standards, assess data quality, and coordinate with internal teams and partners to remediate gaps.