ITSM Change Manager

Xcede; Glasgow; Hybrid; GBP 90,000 - 110,000; Full time

Job summary

Xcede is seeking an experienced ITSM Change Manager to join a Glasgow-based technology change function. The role supports governance, CAB activities, and operational change within a complex enterprise tech environment. Open to permanent or freelance arrangements with a start date in September.

The position emphasizes technology change rather than organizational change, requiring strong governance, risk assessment, and reporting capabilities across multiple stakeholders and tech teams.

Qualifications

• 5+ years in technology change management
• Experience with IT change governance, controls and compliance
• Experience supporting Change Advisory Boards (CABs) and governance reviews

Responsibilities

• Facilitate technology change review processes across BAU and transformation
• Ensure adherence to change governance frameworks and compliance
• Coordinate change approvals across technical, operational, and business stakeholders
• Support risk and impact assessments for planned technology changes
• Produce governance reports, dashboards, and management information
• Manage change scheduling and resolve conflicts across multiple workstreams
• Identify improvements to change management processes and controls

Skills

Tech Change Mgmt

CAB coordination

Stakeholder management

Governance reporting

ITIL Foundation

Job description

ITSM Change Manager – Glasgow

Perm up to £110,000 | Contract £350pd Inside IR35 | Hybrid – 3 days/week Glasgow

I am partnered with a leading digital transformation consultancy to find an Intermediate Change Manager for a technology-focused, ITSM-driven change function in Glasgow. This is a live, signed-off requirement with a start date around the first week of September — available on a permanent or freelance basis.

This is a technology change role, not business change — you'll be embedded in governance, CAB, and operational change activity across a complex enterprise technology environment, not managing organisational or people-side change.

What You’ll Be Doing

• Facilitating and supporting technology change review processes across BAU and transformation initiatives
• Ensuring adherence to change governance frameworks and compliance requirements
• Coordinating change approvals across technical, operational, and business stakeholders
• Supporting risk and impact assessments for planned technology changes
• Producing governance reports, dashboards, and management information
• Managing change scheduling and resolving conflicts across multiple workstreams
• Identifying improvements to change management processes and controls

What You’ll Bring

• 5+ years' experience in Technology Change Management, IT Service Management, or a related discipline
• Strong understanding of IT change governance, controls, and compliance frameworks
• Experience supporting Change Advisory Boards (CABs), governance reviews, and approval processes
• Proven ability to coordinate across multiple stakeholders and technology teams
• Strong reporting, documentation, and analytical skills
• ITIL Foundation (or equivalent) certification desirable
• Experience within large-scale, regulated enterprise technology environments

Details

• Location: Glasgow — 3 days/week in office, or open to relocation
• Start date: First week of September (urgent requirement)
• Perm salary: up to £110,000, dependent on experience
• Contract rate: up to £350 per day, Inside IR35 for 12 Months
• Basis: open to permanent or contract applicants