ITSM Administrator

Forest Hospitals Nhs Foundation Trust; Sutton-in-Ashfield; On-site; GBP 35,000 - 55,000; Full time

Job summary

Forest Hospitals NHS Foundation Trust is seeking an experienced ITSM Administrator to lead the development and ongoing enhancement of our enterprise IT Service Management platform. You will configure workflows, service catalogs, dashboards and reports across incident, problem, change, asset, configuration and service request management.

You will collaborate with service owners, technical specialists and external suppliers to ensure data quality, security and high performance while identifying

Skills

ITSM Administration

Workflow automation

Dashboards

Service catalogues

Tools

Entra ID

LDAP

Monitoring tools

Configuration management databases

Job description

We are seeking an experienced and innovativeITSM Administrator to play a key role in the development, administration and ongoing enhancement of NHIS's enterprise IT Service Management platform.

In this exciting role, you will collaborate with service owners, technical specialists, customer organisations and external suppliers to transform operational requirements into secure, efficient and sustainable service-management solutions. You will configure and optimise workflows, automation, service catalogues, dashboards, reports and service-level agreements across a wide range of ITSM disciplines, including incident, problem, change, asset, configuration and service request management.

You will also support critical integrations with technologies such as Entra ID, LDAP, monitoring tools and configuration management databases, ensuring high standards of data quality, system performance and security. Beyond platform administration, you will identify opportunities for service improvement, provide training and expert guidance, and support the successful delivery of new and enhanced capabilities.

This is an excellent opportunity to help shape and influence service-management practices across a complex, multi-organisation NHS environment, contributing to resilient digital services that directly support outstanding patient care.

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.

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