ITIL-Savvy Support Consultant — Incident Resolution

NEC Software Solutions; Nottingham; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Private Medical Healthcare

Pension Scheme

Life Assurance

25 Days Holiday

Wellness

Retail & Lifestyle Discounts

Flexible Working

Continued Learning

CycleScheme

Job summary

NEC Software Solutions in Nottingham is seeking a robust 2nd line software application support engineer for the CONNECT Police software. You will join a technically strong team, owning incident investigations, reproducing defects in internal test environments, and documenting effective workarounds.

You will work within ITIL-aligned processes, adhere to SLAs, and collaborate with other NEC teams and 3rd parties. Occasional on-call duties may apply as part of the service desk rota.

Qualifications

• Experience in IT service management or similar support role.
• Experience investigating data issues within relational databases.
• Experience with structured process-driven environments.
• Experience with complex bespoke software applications in support/Dev/QA roles.
• Ability to check log files and restart services on Windows and UNIX Solaris.

Responsibilities

• Provide software application support for NEC CONNECT Police software.
• Own and investigate complex application incidents.
• Recreate scenarios in internal test environments to evidence defects.
• Identify and document workarounds.
• Work within contractual SLAs and ITIL-aligned processes.
• Collaborate with NEC teams and third parties.
• Participate in an Out of Hours on call rota.

Skills

SQL

ITIL

Communication

Problem solving

Analytical thinking

Empathy

Tools

SQL

Oracle

Java

JavaScript

.NET

ActiveMQ

Windows Server

Unix Solaris

Job description

NEC Software Solutions in Nottingham is seeking a robust 2nd line software application support engineer for the CONNECT Police software. You will join a technically strong team, owning incident investigations, reproducing defects in internal test environments, and documenting effective workarounds.

You will work within ITIL-aligned processes, adhere to SLAs, and collaborate with other NEC teams and 3rd parties. Occasional on-call duties may apply as part of the service desk rota.