ITAM Technical Services Manager
Softcat plc
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Benefits offered by this job
Job summary
Softcat plc is seeking an Asset Intelligence Technical Team Leader to oversee a high-performing team delivering IT asset management tooling deployment, support, and consultancy services to customers. You will coordinate vendor engagement, drive improvements and lead strategic reviews within ITAM domains.
The role involves managing escalations, collaborating with stakeholders, and guiding service delivery while promoting innovative, flexible working practices across multiple UK offices.
Qualifications
- Proven management experience in an IT services environment.
- Experience leading an IT services team, preferably in asset management.
- Solid understanding of IT Asset Management tooling and workflows.
- Hands-on knowledge of a Software Asset Management tool (Snow is desirable).
- Excellent written and verbal communication across all levels.
Responsibilities
- Lead and develop a high-performing Asset Intelligence Technical team.
- Provide 1st and 2nd line technical support and deliver consultancy services.
- Engage with vendors and stakeholders to triage and resolve client issues.
- Conduct quarterly business reviews and promote new product offerings.
- Drive improvements and innovative working methods within the team.
Skills
Tools
Job description
Joinour Asset Intelligence Services team!
The Asset Intelligence Technical teams' responsibility is to ensure that asset management tooling is successfully deployed, managed and supported technically throughout the duration of the service or project. In addition, the team also provide consultancy-based services to implement or upgrade asset management tools on behalf of new and existing customers.
Success. The Softcat Way.
It's an exciting time to beat Softcat, one of the UK's most successful technology solutions businesses.We help customers to use technology to succeed, by putting our employees first.We've reached the £1 billion+ parevenue milestone, opened our first office outside the UK and picked up a series of industry awards. We've got even biggerplans for the future. So, if you share our drive and ambition, get ready to achieve more from your career.
In this role, you'll be responsible and accountable for managing the high-performing technical team. The team's responsibilities are to provide first and second line technical support whilst able to deliver technical consultancy services. Your role will involve a variety of customer and internal stakeholder engagements whilst working alongside the Asset Intelligence Team leaders to deliver wider asset management services to our customers.
As Asset Intelligence Technical Team Leader, you'll beresponsible for:
- Responsible and accountable for all technical/support escalations within the team
- Working with senior stakeholders within vendors to triage, elevate and resolve client support queries and ensuring the customers are kept up to date within the appropriate SLA's
- Lead technical quarterly business reviews for strategic ITAM vendors providing constructive feedback
- Be at the forefront of new product technology/service offerings through vendor training and market research
- Drive improvements and be creative with new ways of working
We'd love you to have
- Demonstrable experience working in a similar role within an IT Services organisation showing a level of management experience
- Experience running an IT services team, ideally in the field of asset management
- Good level of understanding around IT Asset Management technology and tooling
- Technical experience with a Software Asset Management tool - Snow Software (Desirable) , ServiceNow, Xensam
- Excellent written and oral skills with the ability to communicate at all levels (internal and external stakeholders)
- Self-sufficient and innovative, with the ability to lead a team
- Creative self start approach to leading a team and service
We also acknowledgethattheconfidencegap and imposter syndrome are a real thing andcanget in thewayof us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!
Work in a way that works for you
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Working flexible hours - flexing the times you start and finish during the day
- Flexibility around school pick up and drop offs
Working with us
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives,and embraces every background.
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Anyinformation you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/
Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authenticallyyouas possible when submitting your application to showcase your true and whole self.
Birmingham, Bristol, Glasgow, Leeds, Manchester, Marlow, Newcastle, South Coast
We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:
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