ITAD Refurbishment Technician

Hiring People; Newport; On-site; GBP 21,000 - 28,000; Full time

Job summary

Hiring People seeks an ITAD Refurbishment Technician to refurbish and test IT equipment for resale or redeployment. You will ensure safe, secure processing per ISO 9001, ISO 14001 and ISO/IEC 27001, and maintain accurate refurbishment records.

Responsibilities include inspecting equipment, diagnosing hardware faults, repairing components, updating BIOS/firmware, and completing data sanitisation. Ideal candidates have experience with PCs/laptops and a solid hardware understanding.

Qualifications

• Experience repairing PCs and laptops.
• Good understanding of computer hardware.
• Ability to diagnose hardware faults.
• Knowledge of Windows installation and configuration.

Responsibilities

• Receive and inspect incoming IT equipment.
• Identify equipment specifications and record asset information accurately.
• Perform diagnostic testing on laptops, desktops, monitors and other IT equipment.
• Repair or replace faulty components (RAM, SSD/HDD, keyboards, batteries, screens, cooling systems, power supplies).
• Install and configure operating systems where required.
• Carry out BIOS and firmware updates.
• Ensure data sanitisation prior to refurbishment.
• Perform cosmetic refurbishment and grading.
• Complete functional quality control testing before release.
• Package equipment to company standards for storage or dispatch.
• Maintain refurbishment records in company systems.
• Report damaged or non-repairable equipment.
• Assist with inventory control and stock accuracy.

Skills

PC & laptop repair

Hardware diagnosis

Windows installation

Attention to detail

Organisational skills

Independent & team work

MS Office basics

Tools

Asset management software

Data erasure software

ISO management systems

CompTIA A+ (desirable)

Job description

Why Re-com?

We are a young, ambitious business where your contribution genuinely matters.

We want people who are prepared to get involved, have ideas and take responsibility.

If you are someone who works hard, wants to learn, cares about customers and takes pride in doing a good job, we'd like to hear from you.

You don't need to have all the answers.You just need the right attitude and the desire to learn.

Job Purpose

The ITAD Refurbishment Technician is responsible for refurbishing, repairing, testing and preparing IT equipment for resale or redeployment.The role ensures all equipment is processed safely, securely and in accordance with company procedures, customer requirements and applicable standards including ISO 9001, ISO 14001 and ISO/IEC 27001.

Key Responsibilities

• Receive and inspect incoming IT equipment.
• Identify equipment specifications and record asset information accurately.
• Perform diagnostic testing on laptops, desktops, monitors and other IT equipment.
• Repair or replace faulty components including:
• o RAM
• o SSD/HDD
• o Keyboards
• o Batteries
• o Screens
• o Cooling systems
• o Power supplies
• -- Install and configure operating systems where required.
• Carry out BIOS and firmware updates.
• Ensure all devices have successfully completed approved data sanitisation processes before refurbishment.
• Perform cosmetic refurbishment including cleaning and minor repairs.
• Grade equipment in accordance with company grading standards.
• Complete functional quality control testing before release.
• Package equipment to company standards for storage or dispatch.
• Maintain accurate refurbishment records using company systems.
• Report damaged or non-repairable equipment.
• Assist with inventory control and stock accuracy.

Skills and Experience

Essential

• Experience repairing PCs and laptops.
• Good understanding of computer hardware.
• Ability to diagnose hardware faults.
• Knowledge of Windows installation and configuration.
• Strong attention to detail.
• Good organisational skills.
• Ability to work independently and as part of a team.
• Basic understanding of Microsoft Office applications.

Desirable

• Previous ITAD or electronics refurbishment experience.
• CompTIA A+ or equivalent technical qualification.- Experience with asset management software.
• Experience using data erasure software.
• Knowledge of ISO management systems.

Physical Requirements

• Standing for extended periods.
• Manual handling of IT equipment.
• Lifting equipment in accordance with manual handling guidelines.
• Using hand tools and diagnostic equipment.
• Working at refurbishment benches.