IT Workshop Technician

Frasers Group; Shirebrook; On-site; GBP 24,000 - 30,000; Full time

Job summary

Frasers Group is seeking an IT hardware specialist to join our Shirebrook HQ. You will provide hardware support across the UK, log issues via ticket systems, and maintain the asset life cycle from receipt to disposal. The role runs Mon-Fri with rotational start times, and some weekend work on a 1 in 4 weeks basis.

You will repair and update hardware, document processes, manage end-user tickets to resolution, and contribute to a growing IT team focused on reliability and efficiency.

Qualifications

• Knowledge of IT hardware across desktops, servers and peripherals.
• Experience using ticketing systems to log and track issues.
• Ability to write and update technical documentation for the team.

Responsibilities

• Providing IT hardware support to all aspects of the business via our ticket systems, logging detailed information about each issue
• Building, repairing, updating and maintaining all IT hardware across the business to ensure optimum uptime and availability
• Maintaining the company asset register and ensuring the IT asset life cycle from receipt through to disposal
• Assisting the broader IT teams with preparation and delivery of hardware for implementation
• Writing and updating technical documentation to ensure the team is kept up to date with knowledge
• Confidently owning end user tickets right through to resolution
• Clear passion for a career in IT and looking to grow with the business
• Solution orientated mindset
• Good knowledge of IT hardware
• Experience with Windows desktops and servers

Skills

IT hardware knowledge

Windows desktops and servers

Ticketing systems

Documentation skills

Tools

Cisco networking hardware

Job description

Working in our purpose built IT Workshop, you will take responsibility of hardware queries and requests that come from our head office, stores and warehouses across the UK and beyond. This role is based full time at our Shirebrook HQ, Mon - Fri working a rotational shift pattern of 8am-5pm & 9am-6pm, with weekend work on a 1 in 4 weeks basis.,

• Providing IT hardware support to all aspects of the business via our ticket systems, logging detailed information about each issue
• Building, repairing, updating and maintaining all IT hardware across the business to ensure optimum uptime and availability
• Maintaining the company asset register and ensuring the IT asset life cycle from receipt through to disposal
• Assisting the broader IT teams with preparation and delivery of hardware for implementation
• Writing and updating technical documentation to ensure the team is kept up to date with knowledge
• Confidently owning end user tickets right through to resolution
  Clear passion for a career in IT and looking to grow with the business
• Solution orientated mindset
• Good knowledge of IT hardware
• Experience with Windows desktops and servers

While not necessary, the below would be desirable:

• Formal experience with IT hardware repair and testing
• Knowledge of Cisco networking hardware
• Experience in an IT support or configuration role

Company presentation - FRASERS GROUP

At Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME. Why join us? Our vision - we are building the planet's most admired and compelling brand ecosystem Our purpose - we are elevating the lives of the many with access to the world's best brands and experiences At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Own it and back yourself - Own the basics, own your role and own the result
• Think without limits - Think, think fast, think fearlessly
• Be relevant - Relevant to our people, our partners and the planet, Frasers Champion - Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values.
• Retail Reconnect - In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.
• Fearless 1200 - Fearless 1200 is our way of recognising our growth. It's bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded - check out the video link to find out more - https://www.youtube.com/watch?v=O0qmvJofMew
• Employee Welfare Frasers Fit - Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.
• Retail Trust - We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.