IT User Administrator

TLT LLP; Bristol; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

Join a forward-thinking law firm as an IT Administrator in Bristol, where you will play a crucial role in supporting the IT Service Desk team. This position offers a unique opportunity to develop your technical skills while managing user accounts and ensuring excellent customer service. With a commitment to flexibility and a focus on work-life balance, this dynamic firm is dedicated to empowering its employees and adapting to their needs. If you're looking for a role that combines administrative tasks with the potential for growth in IT, this is the perfect opportunity for you.

Benefits

25 days holiday (increasing to 30)

Private medical insurance

Flexible working hours

Agile working approach

Qualifications

• Experience in high-pressure environments is essential.
• Excellent customer service and written communication skills are required.

Responsibilities

• Manage onboarding and offboarding processes for IT users.
• Set up laptops and mobile devices for new starters efficiently.

Skills

Customer Service Skills

Time Management

Attention to Detail

Team Collaboration

Written Communication

Job description

We are recruiting for an IT Administrator to join our IT team in Bristol.

As an IT User Administrator working in our Bristol office, you will help support the IT Service Desk team by completing essential administrative tasks for joiners and leavers, as well as existing TLT people within the firm.

Although this role will be mainly administrative, there are opportunities for an individual seeking a career in IT to learn new skills and develop technical abilities that will enable transition into more technical IT roles.

Your Role

As an IT User Administrator your day-to-day remit includes:

• Being responsible for our onboarding, offboarding and general user administrative procedures, following our IT processes across various platforms and software to either provision or decommission user accounts.
• Liaising with HR and the wider company to obtain or provide any necessary information to ensure a smooth onboarding or offboarding process.
• Being responsible for setting up laptops and mobile phones in preparation for new starters that require them. You will also work closely with our IT Support team to arrange delivery or collection of hardware.
• Utilising time efficiently to be able to set up accounts sometimes within tight deadlines and to also decommission accounts using the correct process and to meet security requirements.
• Always delivering excellent customer service.

Your Skills and Experience

• You will be able to demonstrate a supportive, flexible, and driven ethos and will have accumulated the following experience and skills:
• Experience of working in a high-pressure environment or similar.
• Excellent customer service skills and written communication skills.
• Effective time and workload management skills.
• Ability to work with people at all levels, and an excellent team member.
• Excellent attention to detail.

Your Team

Our IT team makes sure our capabilities match our ambition. We are always looking to challenge convention in the way we use technology. We are a digitally enabled and data-driven firm, and we use technology to continually adapt our approach to meet our clients’ changing needs.

About TLT

Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.

Our Benefits

We value our employees highly and we want you to feel valued. You’ll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.

At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people. We’re happy to talk about how flexible working can work for you and this role.

TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified people, regardless of disability, race, gender identity, sexual orientation, or any other characteristics protected by the laws in the locations in which we operate.

We welcome applications from people with disabilities and are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on [e-mail]