IT Training Manager

JR United Kingdom; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading law firm in London is seeking an IT Training Manager/Senior IT Trainer to enhance user engagement with technology. The role involves overseeing IT training delivery, developing training materials, and managing training for new starters, ensuring all staff are equipped with the necessary IT skills.

Qualifications

• Minimum of two years’ experience in delivering training.
• Experience in a corporate, client-facing training role.
• Outstanding knowledge of Microsoft Office applications.

Responsibilities

• Oversight and delivery of IT training for all users.
• Development and administration of internal training courses.
• Manage team workloads and training.

Skills

Communication

Presentation

Analytical

Documentation

Tools

Microsoft Office

NetDocuments

Aderant

Peppermint

SharePoint

Job description

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A fantastic opportunity has arisen for an IT Training Manager/Senior IT Trainer to join our London-based law firm on a permanent basis.

IT Training Manager/Senior IT Trainer

Responsibilities and Duties:

1. Oversight and delivery of IT Training and post-training support for all users in Windows 11, Microsoft 365, NetDocuments (DMS), Aderant (PMS), Peppermint (CRM), SharePoint Intranet portal, HighQ, Bundledocs, Definely, and other applications or systems used by the firm.
2. IT Induction of new permanent and temporary starters to the firm.
3. Development, preparation, and administration of internal training courses, including materials to support the delivery above.
4. Consider innovative ideas for delivering IT training to simplify training and increase engagement.
5. Facilitate business improvement by investigating issues or opportunities and recommending solutions.
6. Manage team workloads, staffing (including absences, recruitment, discipline), development, and training.

Knowledge, Skills, and Experience:

1. Outstanding knowledge and experience of all Microsoft Office applications, particularly MS Word.
2. Ability to confidently deliver training in plain English, demystifying IT.
3. Proven ability to improve competence and enthusiasm in user engagement with information technologies.
4. Excellent communication skills (written and verbal), expressive and articulate, and an effective listener.
5. Excellent presentation skills.
6. Analytical with great attention to detail.
7. Excellent documentation and authoring skills.
8. Ability to deliver training to staff at all levels within the organization, with varying degrees of technical ability.
9. A minimum of two years’ experience in delivering training.
10. Experience in a corporate, client-facing training and support role, preferably within the legal sector or other professional services environment.