IT Training Manager

DGH Recruitment; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading law firm in London is seeking an IT Training Manager/Senior IT Trainer to oversee IT training and support for all users. You will be responsible for developing training materials, conducting inductions for new staff, and fostering IT competency across the organization. The position requires strong communication and presentation skills along with analytical insight into training methodologies. Join a professional environment where your expertise will empower staff at all levels.

Qualifications

• Minimum of two years' experience in delivering training.
• Experience in a corporate or client-facing training role, preferably in the legal sector.
• Ability to adapt training for staff of varying technical abilities.

Responsibilities

• Oversee and deliver comprehensive IT training for users.
• Develop and prepare internal training materials.
• Innovate training delivery methods to improve engagement.

Skills

Microsoft Office applications

Training delivery

Communication

Presentation skills

Analytical mindset

Tools

NetDocuments

Aderant

Peppermint

SharePoint

HighQ

Bundledocs

Definely

Job description

IT Training Manager/Senior IT Trainer

A fantastic opportunity has arisen for an IT Training Manager/Senior IT Trainer to join our London-based law firm on a permanent basis.

Responsibilities and Duties:

• Oversight and delivery of IT training and post-training support for all users in Windows, Microsoft 365, NetDocuments (DMS), Aderant (PMS), Peppermint (CRM), SharePoint, Intranet portal, HighQ, Bundledocs, Definely, and other applications or systems used by the firm.
• IT induction for new permanent and temporary staff joining the firm.
• Development, preparation, and administration of internal training courses and materials to support the delivery requirements.
• Innovate training delivery methods to simplify processes and increase engagement.
• Facilitate business improvements by investigating issues or opportunities and recommending solutions.
• Manage team workloads, staffing, including absences, recruitment, discipline, development, and appraisals.

Knowledge, Skills, and Experience:

• Outstanding knowledge and experience of all Microsoft Office applications, especially MS Word.
• Ability to confidently deliver training in plain English, demystifying IT concepts.
• Proven ability to enhance user competence and enthusiasm with information technologies.
• Excellent communication skills, both written and verbal, with effective listening skills.
• Strong presentation skills.
• Analytical mindset with great attention to detail.
• Excellent documentation and authoring skills.
• Ability to deliver training to staff at all levels and varying technical abilities.
• A minimum of two years' experience in delivering training.
• Experience in a corporate, client-facing training and support role, preferably within the legal sector or professional services.