IT Systems & Support Engineer – Make Your Mark in a Leading Legal Firm

Interface Recruitment; York and North Yorkshire; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Free Parking

Additional leave for long service

Company pension scheme

Paid professional training & certi

Opportunities to lead business-improv.

Travel expenses for inter-office trips

Stable, long-term role in a friendly,

Job summary

York-based IT Systems & Support Engineer role with a leading legal firm. You will provide 2nd line support, onboard new staff, and train teams while improving workflows across multiple offices. Travel to regional offices is expected.

Ideal candidates have hands-on IT experience, strong Microsoft 365/Windows knowledge, and excellent communication skills; a UK driving licence is required for inter-office travel.

Qualifications

• Previous IT support or systems engineering experience.
• Strong knowledge of Microsoft 365, Windows OS, and core business applications.
• Confident communicator who can train, explain, and simplify technical processes.
• An analytical approach to identifying workflow inefficiencies and improving them.
• Full UK driving licence (travel to other offices required).

Responsibilities

• Deliver 2nd line technical support to staff across multiple offices.
• Manage IT onboarding for new starters, setting up accounts, devices, and software.
• Deliver IT training sessions (1:1 and group) to improve confidence and efficiency.
• Identify and implement process improvements in workflows and systems.
• Support and maintain the firm’s network, applications, and security.
• Act as a friendly, approachable IT partner to teams across the business.

Skills

IT support

Systems engineering

Communication skills

Analytical thinking

Driving licence

Tools

Microsoft 365

Windows OS

Case management systems

Certifications (A+/MTA/MCSA)

Job description

IT Systems & Support Engineer – Make Your Mark in a Leading Legal Firm

Additional Benefits

Free Parking

Region

North Yorkshire

Location: York (with travel to regional offices)
Salary: £28,000 – £34,000 (DOE & Qualifications)
Hours: Full-time

Want a role where your IT skills directly shape how a business works?
This isn’t just support—it’s your chance to drive technology adoption, improve workflows, and train staff in a respected legal practice that’s been serving clients for decades.

Our client is a well-established law firm with multiple offices across Yorkshire. They’re proud of their tradition, but forward-thinking in their use of technology. With a strong focus on innovation, they’re looking for an IT Systems & Support Engineer who can not only keep the wheels turning but also help streamline processes and boost efficiency across the business.

Why You’ll Love This Role

Work in a professional legal environment where IT is seen as an enabler, not a cost

Combine hands-on technical support with training and business process improvements

Get involved in onboarding new employees, ensuring they’re fully equipped from day one

Be a key point of contact for staff across multiple offices, building relationships and trust

Help shape how the business uses technology to deliver legal services faster and smarter

What You’ll Do

Deliver 2nd line technical support to staff across multiple offices

Manage IT onboarding for new starters, setting up accounts, devices, and software

Deliver IT training sessions (1:1 and group) to improve confidence and efficiency

Identify and implement process improvements in workflows and systems

Support and maintain the firm’s network, applications, and security

Act as a friendly, approachable IT partner to teams across the business

What You Bring

Must Have:

Previous IT support or systems engineering experience

Strong knowledge of Microsoft 365, Windows OS, and core business applications

Confident communicator who can train, explain, and simplify technical processes

An analytical approach to identifying workflow inefficiencies and improving them

Full UK driving licence (travel to other offices required)

Nice to Have:

Experience in legal or professional services

Knowledge of case management systems

Certifications such as CompTIA A+, Microsoft MTA/MCSA, or similar

Your Rewards

Additional leave for long service

Company pension scheme

Paid professional training & certifications

Opportunities to lead business improvement initiatives

Travel expenses for inter-office visits

A stable, long-term role in a respected firm with a friendly, supportive culture

This is your chance to take a hands-on IT role and turn it into something bigger—where you train, improve, and influence how a respected legal firm operates.