IT Technician, Operations Technology Solutions

ENGINEERINGUK; Wakefield; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as an IT Technician, where you will be the face of IT, providing top-notch support and ensuring optimal operation of IT infrastructure. This role offers a fantastic opportunity for growth, allowing you to engage in exciting projects while developing expertise in various technologies. Work within a diverse multinational team dedicated to delivering high-quality results and continuously improving customer satisfaction. If you're passionate about technology and customer service, this position is perfect for you!

Qualifications

• Experience in supporting Windows, Mac, and Linux systems.
• Strong troubleshooting skills for integrated computer systems.

Responsibilities

• Provide first support to ensure IT equipment operates optimally.
• Install, maintain, and support IT equipment and manage inventory.

Skills

Windows Support

Mac Support

Linux Support

Troubleshooting Skills

Network Troubleshooting

Education

IT Certifications (CompTIA A+, Network+, etc.)

Tools

Zebra Printers

Thin Clients

PCs

Scanners

Handheld Terminals

Job description

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IT Technician, Operations Technology Solutions

View more categories View less categories Sector Engineering, Operations and Facilities Management, Technology Role Manual Skilled Contract Type Permanent Hours Full Time

DESCRIPTION

At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment to relentlessly improve the customer experience. Innovation and creativity are encouraged at all levels. We solve complex technical and business problems with ingenuity and simplicity every day. This is your chance to make history.

As an IT Technician, you will work closely with the business, colleagues, and remote support teams to implement and maintain infrastructure. You will represent the 'face of IT' to the business and thrive in providing world-class service. You will be part of a diverse multinational team, focused on delivering high-quality results and seeking continuous improvement.

Business Area:

The IT Operation team supports Amazon's IT infrastructure across sites and provides support to our customers.

What makes this team a great place to work?

• Day 1 opportunity — responsible for what happens after the customer clicks "buy".
• Opportunities for growth — influence and shape service direction.
• Engage in exciting projects and develop expertise in areas of interest.

Key job responsibilities

We are looking for candidates who:

• Put customers first by providing first support to ensure IT equipment and infrastructure operate optimally, meeting KPIs and SLAs across sites.
• Own health & safety, ensuring high standards and compliance with Amazon policies.
• Install, maintain, and support IT equipment.
• Manage assets and inventory, liaising with vendors and suppliers.
• Communicate technical issues clearly to external contractors and suppliers.
• Maximize IT equipment availability through proactive maintenance.
• Support site and team projects, conduct equipment trials, and assist senior engineers.
• Support shifts and occasional schedule changes.

BASIC QUALIFICATIONS

• Experience supporting Windows, Mac, and/or Linux in a corporate setting.
• Troubleshooting skills for integrated computer systems.
• Experience with Zebra printers, thin clients, PCs, scanners, and handheld terminals.
• Network troubleshooting and support experience.

PREFERRED QUALIFICATIONS

• Certifications such as CompTIA A+, Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware, AWS, or similar.
• Experience in dynamic environments with high customer service standards.

Amazon is an equal opportunity employer committed to diversity. We value your experience and skills and prioritize your privacy and data security. For accommodations during the hiring process, visit this link.