IT Technician, Operations Technology Solutions

Amazon; Wakefield; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a forward-thinking company as an IT Technician and be part of a dynamic team dedicated to delivering exceptional customer service. In this role, you will ensure that all IT equipment and infrastructure are operating at peak performance while supporting a diverse range of technologies. You will have the opportunity to influence service direction and work on exciting projects that enhance your skills and expertise. This position offers a unique chance to make a significant impact in a fast-paced environment, where innovation and creativity are at the forefront of everything we do.

Qualifications

• Experience supporting Windows, Mac, and Linux operating systems.
• Troubleshooting integrated computer systems and network issues.
• Maintaining IT equipment and managing assets efficiently.

Responsibilities

• Provide 1st support service for IT equipment and infrastructure.
• Ensure compliance with health and safety standards.
• Liaise with vendors for efficient asset management.

Skills

Windows Support

Mac Support

Linux Support

Network Troubleshooting

Customer Service

Education

CompTIA A+

CompTIA Network+

Cisco/CCNA

AWS Certification

Tools

Zebra Thermal Printers

Thin Clients

Portable Handheld Terminals

Job description

DESCRIPTION

At Amazon, we strive to be earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We are making history and the good news is we have only just begun.

This is your chance to make history.

As an IT Technician, you are responsible for working closely with the business, your colleagues and remote support teams to implement and maintain infrastructure elements. You will represent the 'face of IT' to the Business and you will thrive in providing world-class service to our customers.
You will be a key part of a multinational diverse team, thrive in delivering high-quality results and always be on the lookout for improvements.

Business Area:
The IT Operation team supports the IT Infrastructure at each of the Amazon sites and provides IT support to our customer base.

What makes this team a great place to work?
• Day 1 opportunity - You will be joining a team that is responsible to what happens after the customer clicks "buy".
• Opportunities for growth - You will have the opportunity to influence and shape the direction of our services.
• You will be part of exciting projects with the opportunity to focus and develop expertise in areas of your interest.

Key job responsibilities
What we are looking for:

Putting the customers first, you will provide a 1st support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your home site as well as any remote sites that you and your team also support.

The extent of your responsibilities will include but not be limited to:
• Health & Safety: ownership and accountability, ensuring that work is carried out to a high standard and complies with all Amazon polices and guidelines.
• Installation, maintenance and support of IT equipment
• Asset and Inventory management.
• Liase with 3rd party vendors and suppliers to ensure efficient asset management.
• Liaise with contractors or external suppliers and clearly communicate technical issues and Amazon standards.
• Maximizing the availability of all IT equipment and infrastructure through continuous improvement and proactive, preventative maintenance.
• Providing technical support/input to site and team projects and initiatives.
• Conducting end user equipment trials and testing.
• Providing assistance to senior engineers as required
• Working in shifts and support occasional changes in working hours.

BASIC QUALIFICATIONS

- Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- Experience with network troubleshooting and support

PREFERRED QUALIFICATIONS

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.