IT Technician (Fixed Term)

University of Cambridge; Cambridge; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

The University of Cambridge is seeking a full-time IT Technician to join the Cross School Initiatives Hub. The role involves providing professional support for IT-related queries and requires solid experience in IT systems. This position offers competitive pay, generous leave, and a supportive work environment that encourages work-life balance.

Benefits

36 days of paid leave including bank holidays

Generous maternity and parental leave policies

Pension scheme with employer contribution

Travel benefits and discounts at local stores

Support for work/life balance

Qualifications

• Experience in an IT-related function supporting customers.
• Solid knowledge of various operating systems and Microsoft Office.
• Excellent communication skills with a diverse range of people.

Responsibilities

• Serve as the first point of contact for IT-related queries.
• Resolve routine technical issues and support departmental users.
• Assist cross-school initiatives within the University.

Skills

Customer support

Microsoft operating systems

Mac OS

iOS

Android

Microsoft Office Suite

Job description

We are seeking a full-time proactive and enthusiastic IT Technician to join our friendly team. The Cross School Initiatives Hub provides a range of professional services support to key academic programmes within the University's Academic Division.

Reporting to the Cross School Initiatives Hub Manager, the IT Technician will be the first point of contact for IT-related queries, helping resolve routine technical issues, escalating where appropriate, and supporting departmental users with professionalism and care. The ideal candidate would have experience of working in an IT related function, supporting customers in the use of IT systems and services. The right candidate would need to have solid working knowledge of Microsoft operating systems, Mac OS, iOS, Android and Microsoft Office suite. The role involves day-to-day contact with staff of different initiatives and requires the ability to communicate effectively with a wide range of people. The successful candidate will be highly proactive and enthusiastic. For a full person specification, key responsibilities and essential requirements, which your application will be scored against, please see the Further Particulars.

Fixed-term: The funds for this post are available for 2 years in the first instance.

Benefits of working at Cambridge University include

Competitive rates of pay with automatic service-related pay progression and annual cost of living increases

Generous annual leave allowance of 36 days paid leave (including bank holidays)

Generous maternity, adoption and shared parental leave entitlement and other family friendly schemes (e.g. workplace nurseries and salary exchange schemes for childcare)

An auto-enrolment pension scheme, with a generous employer contribution

Travel benefits and retail discounts at over 2,000 local and national stores

The University of Cambridge is committed to supporting our staff to thrive both professionally and personally. We aim to support a good work/life balance, whilst retaining the positive aspects of our unique in-person environment and culture. Elements of this role are suitable for hybrid working, where staff can split their time between in-person collaboration and remote working. The frequency of the remote elements of the role can be discussed with the recruiting manager.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Informal enquiries about the role should be directed to Yanying Chen, Cross School Initiatives Hub Manager, email: [e-mail]

If you have any queries regarding the application process, please contact Karin Kuchta, HR Coordinator, email: [e-mail]

Please quote reference XN46319 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.