IT Technician Apprentice

Primary Goal; London; On-site; GBP 24,000 - 27,000; Full time

Job summary

Join a forward-thinking organization as an Apprentice IT Support Technician, where you'll gain hands-on experience while earning. This role offers the chance to develop your skills in IT support, working with a supportive team across various schools. You'll learn to manage IT operations, assist with hardware and software maintenance, and ensure data security. With comprehensive training and a commitment to your growth, this apprenticeship is a stepping stone to a rewarding career in IT. If you're eager to learn and thrive in a collaborative environment, this opportunity is perfect for you.

Benefits

Comprehensive onboarding

Access to uCertify training platform

Bi-weekly virtual classroom training

Monthly work-based coaches visits

Primary Goal Support desk for technical support

Qualifications

• No formal qualifications required, but informal learning is desirable.
• Study towards Information Communications Technician Apprenticeship standard.

Responsibilities

• Provide day-to-day IT support at schools and assist with IT operations.
• Log support requests and maintain IT systems and tools.

Skills

Problem-solving

Organizational skills

Communication skills

Ability to work independently

Teamwork

Flexibility

Reliability

Education

Level 2 Functional Skills English

Level 2 Functional Skills Maths

Tools

Helpdesk software

IT systems administration tools

Job description

Get AI-powered advice on this job and more exclusive features.

You don’t need to go to university to kickstart your career!

Do you want to be earning whilst you are learning and keeping up to date with the latest technology?

By choosing Primary Goal as your training provider, not only will you be earning whilst you're learning, but you will also be keeping up to date with the latest technology. At the same time, CompTIA learning content is at the heart of our delivery, and we will provide you with the knowledge for your Level 3 Information Communications Technician apprenticeship. By using uCertify practice, learn and labs provided to you as part of your apprenticeship, you'll be able to prepare for the following exams:

• CompTIA A + (Exam 1 and 2)
• CompTIA Cloud Essentials +

We are recruiting on behalf of an Independent Multi-Academy Trust based across schools in London (SE14 5NY) to gain valuable experience as a Level 3 Information Communications Technician, following the Support Technician pathway. We pride ourselves on the support we give our apprentices; you won’t be left on your own to figure things out, as we will support you throughout your apprenticeship journey together with your employer!

About The Role

The Apprentice IT Support Technician is responsible for providing day-to-day support at the schools, whilst supporting other members of the team. The successful candidate will also be responsible for supporting day-to-day IT operations in the absence of the IT technician and Senior Technician. You will be a primary point of contact for anyone who logs a support request, and therefore must be approachable, friendly, and solution-focused.

Key Responsibilities:

Support

• Log all support requests with relevant information on helpdesk.
• Support with administration of IT systems and tools.
• Record and replace defective equipment within the helpdesk.
• Assist with relocation of hardware when required.
• Maintain and update the Cluster hardware and software inventory.
• Manage AV/IT services at events and ensure that the services meet the high expectations of the Cluster.
• Proactively assist with any other IT support requests that may arise.

Regular Checks

• Weekly checks of all IT suites, stock levels, and IT equipment within classrooms.

System Development

• Develop a high level of liaison with administrative, curricular, and support staff across the Trust to maintain a clear understanding of their aims and IT needs.
• Assist in the development of systems for the ongoing work of the Trust, maintaining an awareness of developments in the world of software, hardware, and related IT topics.
• Participate in the work of the Trust development working groups.

Health and Safety

• Assist in the Trust's program of Portable Appliance Testing.
• Complete or assist in completing risk assessments.
• Comply with Health and Safety guidance from the Trust and the Health and Safety Executive.
• Move equipment and consumables around and between Trust sites.

A sizable amount of the Trust’s IT equipment is installed at a high level, including projectors, speakers, and wireless access points. Therefore, members of the team are required to work at height on the appropriate equipment including ladders, towers, and scaffolding.

Security/Data

It is essential that the Apprentice IT Technician understands the critical nature of the Trust's data and takes all necessary measures to ensure its confidentiality, integrity, and availability. The security of the Trust's data is one of the most important considerations for all members of the team, second only to safety. This includes:

• Ensuring appropriate backups are taken regularly to minimize the risk of data loss in the event of a system failure or other disaster.
• Ensuring appropriate security software such as anti-virus and anti-malware is in place and regularly updated to protect the Trust's infrastructure from potential threats.
• Ensuring all systems and applications are secured against external attacks by implementing firewalls, access controls, and other security measures.
• Ensuring all media containing Trust data are secure at all times and disposed of in a manner that ensures data cannot be retrieved.
• Ensuring staff follow the Trust's Data Protection Policy and comply with relevant regulations and standards, including GDPR and Cyber Essentials.
• Conducting regular security audits and risk assessments to identify vulnerabilities and address them proactively.

The Training You'll Be Provided With:

• Comprehensive onboarding.
• Level 3 Information Communications Technician apprenticeship standard.
• Training for all pathways of your IT career (support technician, network technician, digital communications technician).
• Specializing in a portfolio of evidence for the Support Technician pathway.
• Access to uCertify training platform; core learning materials, assessments, and practical hands-on labs.
• E-learning training materials.
• Bi-weekly virtual classroom training on the CompTIA vendor qualifications.
• Monthly work-based coaches visits and competency checks.
• Primary Goal Support desk for technical support.

You will also have the opportunity to network with a range of other apprentices on our programme who can share ideas, offer suggestions, and support. Our apprentices love being able to help each other!

As one of our apprentices, you will also have access to our online portal that will provide you with information and technical guidance, as well as links to the helpdesk to speak to technicians who can give real-time advice and support.

We Are Looking For Someone Who:

• A logical approach to problem-solving.
• Excellent organizational skills.
• Good communication skills when dealing with problems with staff and students.
• Willingness to travel to other sites.
• Ability to work well on your own and as part of a team.
• Flexible, hardworking, punctual, and reliable.
• The ability to quickly transfer skills to new pieces of software and hardware.

Working Week:

TBC

Salary:

£24,683 - 26,418

Desired Qualifications:

• An IT Apprentice is not expected to have undergone any formal training or hold qualifications for this role, but some informal learning relevant to the role is desirable.
• Study towards and achieve the Information Communications Technician Apprenticeship standard.
• Level 2 Functional Skills English and Maths or equivalent Grade C/4 or above.

Expected Duration:

15 months and 4 Months End Point Assessment

Where a Primary Goal Apprenticeship Can Take You:

This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech). We also offer a progressive step in some cases, onto our higher Cyber and Digital apprenticeship programmes.

Disability Confident: Primary Goal is committed to being a Disability Confident Training Provider, and as such will make reasonable adjustments required for interview. Please discuss any requirements which you may have with the Recruitment Team.

PLEASE NOTE that we will require a copy of your personal CV. When completing your CV, please consider the job description and the role you are applying for.

References: We will obtain references from your referees if you are successful at interview. In order to prevent any delays, please ensure that the reference section of the application form is accurate and completed in full.

Right to work in the UK: Section 8 of the Asylum and Immigration Act 2006 makes it a criminal offence for an employer to take on a new employee whose immigration status prevents him/her from taking up employment. If you are invited to attend an interview, you will be asked to produce original and up-to-date documentary evidence of your right to work in the UK.

Data Protection: Any data about you will be held securely with access restricted to those involved in dealing with your application in the selection process. By signing and submitting your application form, you are giving consent to the processing of your data.

Criminal Convictions: All education establishments in the UK are exempt from the Rehabilitation of Offenders Act 1974. In practice, this means that all applicants must inform on all spent and unspent convictions on their application form and when completing a Disclosure and Barring form. Failure to provide this information may result in dismissal.

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Seniority Level

• Internship

Employment Type

• Full-time

Job Function

• Information Technology
• Industries
• Internet Publishing