IT Technician Apprentice - Greenford

Getting In Limited; London; On-site; GBP 18,000 - 25,000; Full time

Job summary

A dynamic higher education provider is seeking an IT Technician Apprentice in Greenford. This role involves providing technical support, troubleshooting IT tickets, and assisting both students and staff with their technology needs. Ideal candidates should possess strong IT skills, attention to detail, and an ability to work independently. This apprenticeship provides ground-level experience in IT within a vibrant educational environment.

Qualifications

• Skills required include IT skills, attention to detail, and customer care.
• Administrative and analytical skills desired.
• Initiative and problem-solving skills important.

Responsibilities

• Raise, respond, and complete IT tickets.
• Provide one-on-one assistance with hardware and software.
• Troubleshoot and diagnose computer issues.

Skills

IT skills

Attention to detail

Organization skills

Customer care skills

Problem solving skills

Administrative skills

Analytical skills

Initiative

Education

Information communications technician (Level 3)

Job description

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Apply to: IT Technician Apprentice - Greenford

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IT Technician Apprentice - Greenford

, Apply From: 14/06/2025

Learning Provider

Delivered by METAGEDU APPRENTICESHIPS LTD

Employer

GLOBAL BANKING SCHOOL LTD

Vacancy Description

Raise, respond, and complete allocated IT tickets raised within the Service Management system which can include:

Providing one to one assistance to both students and staff in the use of computer hardware and software both provided by GBS and the students including submission of work.

Providing technical support in moving and setting up of Audio Visual and IT equipment as required.

Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.

Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.

Working with team members to troubleshoot both complex and routine computer issues.

Performing one-on-one computer training on technology when necessary with both students and staff.

Providing support with password reset issues for both students and staff.

Follow best practice guidelines in ensuring security and privacy of networks and computer systems.

Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.

Provide orientation and guidance to users on how to operate new software and computer equipment.

Providing general administration support such as: printing, filing, processing and collating information as required by the IT department.

Providing support to both students and staff and being the first point of contact for error reporting, raising tickets as required.

Key Details

Vacancy Title

IT Technician Apprentice - Greenford

Employer Description

Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities.Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.

Vacancy Location

Global Banking School Ltd, 891 Greenford Road Greenford UB6 0HE

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000325431

Key Dates

Apply From

14/06/2025

Closing Date For Applications

2025-07-08 23:59:59

Interview Begin From

Possible Start Date

2025-07-13 00:00:00

Training

Training to be Provided

Information communications technician (Level 3).

Learning Provider

METAGEDU APPRENTICESHIPS LTD

Skills Required

IT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsAnalytical skillsInitiative

Apply Now