IT Technician

Sofidel S.p.A.; Port Talbot; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive Salary

Company Sick Pay

Life Assurance Scheme

Private Health Insurance

Pension contribution

Discount on Company products

23 days annual leave

On Site parking

Language Learning Programme

Job summary

A global leader in tissue paper production is seeking an IT Technician to provide technical support and manage hardware. The ideal candidate will possess strong communication skills and experience in a Help Desk environment. Benefits include a competitive salary, private health insurance, and a life assurance scheme, alongside opportunities for personal development through language programs.

Qualifications

• Knowledge of vehicle routing and scheduling systems.
• Can work on own initiative with minimum supervision.
• Full valid UK driving licence is required.

Responsibilities

• Provides technical support to users via email, phone and Help-Desk.
• Manages workstations and necessary hardware peripherals.
• Monitors hardware functionality and takes action where necessary.

Skills

Technical support

Networking solutions

Problem-solving skills

Interpersonal and communication skills

Tools

Windows/Office

HP/Cisco

Job description

Join to apply for the IT Technician role at Sofidel S.p.A.

The Sofidel Group, headquartered in Porcari (Lucca), is a global leader in tissue paper production. With a presence in 12 European countries and 11 U.S. states, we employ over 9,000 people dedicated to innovation, sustainability, and inclusivity. Our products, including toilet paper, paper towels, and napkins, are available in more than 50 countries.

Overview

To provide IT support to the relevant users in compliance with data protection, data security and Group policies and procedures.

Responsibilities

• Provides technical support to users via email, phone and Help-Desk portal.
• Manages the workstations and necessary hardware peripherals.
• Monitors hardware functionality and takes action where necessary.
• Manages software installation and set up on computers according to the specifications given.
• Trains end users on how to use new software and IT equipment.
• Organises and schedules updates and maintenance with users.
• Maintains repair and correction records.
• Identifies and suggests possible improvements to procedures.
• Acts in compliance with Data Protection in line with current legislation and corporate policies.
• Promotes a corporate culture based on safety.
• Applies Corporate Principles and Values.

Qualifications

• Knowledge of vehicle routing and scheduling systems and WMS.
• HP/Cisco networking solutions, managing switches and virtual environments.
• Strong interpersonal and communication skills.
• Ability to learn and act quickly, make decisions and draw conclusions in the face of ambiguity.
• Numerical and literacy skills to compile reports and necessary documentation as required.
• Can work on own initiative with minimum supervision.
• Good problem‑solving skills.
• Methodical and flexible approach with the ability to prioritise a dynamic workflow.
• Good working knowledge of Microsoft Products like Windows/Office & associated applications (Outlook, Word, Excel etc).
• A good communicator, team player & have excellent interpersonal skills.
• Have comparable work experience within an Administrator or Help Desk environment.
• Experience investigating network incidents and monitoring internal/external escalation.
• Full valid UK driving licence as travel to regions is expected as part of the role.

Benefits

• Competitive Salary
• Company Sick Pay
• Life Assurance Scheme
• Private Health Insurance
• Pension contribution plus salary sacrifice option
• Discount on Company products
• 23 days annual leave, rising to 25 with service (+ public holidays)
• On Site parking (with electric vehicle charging available)
• Sofidel Language Learning Programme through innovative digital platform for you and one additional user, such as family member or friend.

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