IT Technician

JR United Kingdom; Oxford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the UK is looking for an IT Technician to support and enhance the IT infrastructure, contributing to compliance with best practices and innovative solutions. This role will involve managing various systems, providing technical support, and collaborating with external IT teams. Ideal candidates should have a strong IT background, experience in healthcare settings, and a solid understanding of Microsoft tools and network management.

Qualifications

• Proven experience in IT role and experience in Healthcare IT environments.
• Knowledge of ISO 27001, DPA, and GDPR.
• Patch management and spam filter management skills.

Responsibilities

• Providing technical support for the Serenova telephony system.
• Managing IT assets and lifecycle.
• Supporting compliance with ISO27001 and ITIL.

Skills

Understanding of Microsoft applications

Desktop device management

Ability to create technical documentation

Managing relationships with suppliers

Education

Microsoft-based qualifications

Tools

MS Autopilot

Intune

Purview

Defender

Job description

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Supporting the Senior IT Technician in overseeing the external IT team. Performing daily IT administrative tasks, offering technical assistance to employees, and instructing staff on the latest IT systems. Aiding in the maintenance of the company’s IT infrastructure to adhere to industry standards, actively contributing to future enhancements, and recommending innovative IT solutions to improve business operations.

Requirements for the role include:

Education, Qualification, and Training

• Understanding of all Microsoft applications, especially O365, Entra, and SharePoint
• Experience with desktop device management, setup, and support

Experience

• Proven experience in an IT role
• Experience using MS Autopilot, Intune, Purview, and Defender
• Patch management skills
• Spam filter management and configuration

Knowledge and Skills

• Ability to manage relationships with third-party suppliers

Other Job Requirements

• Ability to create technical documentation and manuals

Additional Qualifications

• Microsoft-based qualifications
• Understanding of network devices and systems management (including Cisco Umbrella & Mimecast)
• Experience with complex Atlassian projects

Additional Experience

• Experience in Healthcare IT environments
• IT security testing experience
• Experience using Qualys

Knowledge

• Understanding of ISO 27001, DPA, and GDPR

Key Responsibilities

• Providing technical support for the Serenova telephony system
• Managing and improving the Jira ticketing system
• Managing IT assets and lifecycle
• Overseeing NHS.net email aliases
• Supporting compliance with ISO27001 and ITIL, and assisting audits
• Supporting information security policies and procedures
• Administering Microsoft 365, Entra ID, Autopilot, Intune, and Defender
• Managing user accounts, permissions, and access
• Supporting cloud storage solutions like SharePoint and OneDrive
• Creating and optimizing SharePoint sites
• Collaborating with external IT providers
• Managing hardware/software across platforms, ensuring licensing compliance
• Installing/configuring hardware/software
• Contributing to IT strategy and software implementation
• Enhancing existing software systems
• Performing remote diagnostics and troubleshooting
• Logging and resolving support requests, escalating when necessary

Our Commitment

We aim to build a diverse team where everyone is empowered to bring their authentic selves. We are committed to an inclusive, high-performance culture and welcome applications from all backgrounds.

If interested, contact us today to ensure a positive application experience.