IT Service Desk Technician IT · Oxford, Bicester

YASA Limited.; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

YASA Limited is seeking an enthusiastic IT Service Desk Technician to serve as the primary contact for end-users facing IT issues. The position involves diagnosing problems, managing service tickets, and ensuring a positive user experience while contributing to continuous service improvement. Ideal candidates will have experience with Microsoft Office, basic networking, and be committed to excellent communication and support.

Benefits

Discretionary bonus

28 days' holiday

Pension scheme

Private medical plan with Bupa

4 x death in service

Company car scheme

Qualifications

• Basic understanding of networking concepts such as TCP/IP, DNS, DHCP.
• Experience of Microsoft Office, Windows and Active Directory.

Responsibilities

• Provide 1st line technical support to end-users.
• Manage IT Service Desk tickets within SLA.
• Install, configure, and upgrade user hardware and software.

Skills

Microsoft Office

Windows

Active Directory

Networking concepts

Cybersecurity principles

Virtualisation technologies

Job description

Summary

YASA is looking for aenthusiastic person to join our small teamas a IT Service Desk Technician to bethe first point of contact for users experiencing any IT problems, assisting with a wide range of hardware, software and network issues. You will diagnose and resolve problems, guide users through solutions and manage service desk tickets within defined service level agreements.

About YASA

YASA, a Mercedes Benz group company, is leading the way in EV Motor Revolution with our patented and unique Axial Flux Technology. Our motor is more powerful, lighter, and smaller than our competitors. Our spirit of innovation drives us to continually explore and test new technologies, a mindset that exists from early-stage R&D projects through to manufacturing optimisation. We stay true to the freedom and flexibility that drove our success as a start-up, alongside having the stability, security, and roadmap of an established organisation.

What You'll Do:

• Provide 1^st line technical support to end-users.
• Take ownership of all tickets submitted to our IT Service Desk system within SLA.
• Provide a positive end-user experience through excellent communication.
• Install, configure, and upgrade end user hardware and software applications.
• Respond to alerts from our automated monitoring systems to ensure issues don’t turn into bigger problems.
• Actively contribute to the IT continual service improvement ethos.
• Escalate Service Desk tickets to specialists when required.
• Document and maintain accurate records of all IT assets.
• Any other duties as required.

To succeed in this role, we believe you'll need:

• An open and positive character who is looking to learn new skills.
• Someone who is happy to take on new tasks but can ask for help when required.
• Experience of Microsoft Office, Windows and Active Directory.
• A basic understanding of networking concepts such as TCP/IP, DNS & DHCP.
• A basic understanding of virtualisation technologies and principles.
• An understanding ofthe importance of cybersecurity principles and their application.
• A willingness to work independently or collaborate effectively with other IT teams.
• A willingness to work flexibly, as workloads dictate, including out-of-hours when required.
• A curious approach consistently exploring opportunities to learn.
• To be delivery focussed, seeking feedback on one’s own performance and outputs.
• A supportive attitude demonstrating patience and a willingness to help those around you.
• A flexible approach to work.
• An open mindset encouraging others to share their views and opinions.

Once established in post, you will be required to provide out-of-hours support on a rota basis.

Our mission is to lead the design and delivery of the best electric motor technology available. We believe that diversity of thought, and experience is a key driver of innovation. Research shows that while men apply to jobs if they meet ~60% of criteria, women and those in traditionally underrepresented groups tend to only apply if they check all boxes. So if you think you have what it takes but don’t meet every single point, please still get in touch. We’d love to have an initial chat and see if you could add value.

Benefits

• Discretionary bonus
• 28 days’ holiday
• Pension scheme
• Private medical plan with Bupa
• 4 x death in service
• Company car scheme

Strictly no recruitment agencies / Closing date for application 16th June /Apply now for immediate consideration