It Technician

Emplyfy; Olney; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 paid holidays

Job summary

Emplyfy in the United Kingdom is seeking a Senior IT Technician to support a diverse portfolio of clients within a fast-moving MSP environment. You will deliver expert technical support, resolve hardware, software and network incidents, and attend client premises for troubleshooting and maintenance.

As part of the role you will manage support tickets, keep stakeholders informed, monitor system health and assist with projects and deployments. Excellent communication skills are essential.

Qualifications

• Minimum five years of relevant industry experience.
• Experience with Cyber Essentials controls and GDPR standards.
• Proficient in managing Windows and Apple devices.
• Strong communication and client-facing skills.

Responsibilities

• Provide first-point technical support to clients.
• Resolve hardware, software and network incidents.
• Attend client premises for troubleshooting and maintenance.
• Manage support tickets within service levels.
• Escalate urgent issues when needed.
• Monitor system health and maintain documentation.
• Assist with planned projects and deployments.
• Respond to high-priority requests.

Skills

Customer support

Troubleshooting

Networking

Windows & Apple devices

Excellent communication

Documentation

Tools

Intune

Remote monitoring

Cyber Essentials

GDPR

Job description

An established technology services provider is looking for a Senior IT Technician to support a diverse portfolio of clients. This is a fantastic opportunity for an experienced professional looking to work with modern technologies within a fast-moving MSP environment.

Key Responsibilities

Deliver exceptional customer support as the first point of technical contact.

Resolve hardware, software and network-related incidents.

Attend client premises for troubleshooting, upgrades and maintenance.

Process and manage support tickets within agreed service levels.

Keep stakeholders informed of progress and resolutions.

Escalate urgent matters when necessary.

Monitor customer systems and infrastructure health.

Maintain technical records and documentation.

Assist with planned projects and deployments.

Respond to high-priority support requests.

Package on offer:

Earn between £30k and £40k per year, subject to experience.

Enjoy an excellent holiday allowance of 40 paid days annually.

Five or more years of relevant industry experience.

Practical experience with Cyber Essentials controls and GDPR standards.

Intune device management and remote monitoring tools.

Strong networking background.

Windows Server security and policy administration.

Excellent communication and client-facing skills.

Experience supporting both Windows and Apple devices.