IT Technician

Shorefields; Colchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading school in Colchester is seeking an IT Technician to support staff and students in a busy, hands-on environment. The role involves troubleshooting IT issues, assisting in major projects, and contributing creatively to the school's digital presence. Candidates should have relevant qualifications and experience in IT support, particularly in an educational setting.

Benefits

25 days holiday a year

Professional development opportunities

Qualifications

• Experience in 1st line support.
• Experience of providing IT support in a school/education environment.
• Hardware and software installation and maintenance.

Responsibilities

• Support staff and children with IT issues.
• Involvement in large IT projects as IT Manager's second-in-command.
• Maintain and manage ICT systems and software.

Skills

Customer-facing skills

Problem-solving

Attention to detail

Initiative

Flexibility

Creativity

Conscientiousness

Education

ICT NVQ Level 2

Tools

Microsoft M365

Microsoft SharePoint

Job description

Position Start Date: 01/09/2025 Contract Type: Full-time/Part-time Contract Term: Permanent

Application Close: 24/06/2025 Midday Date of Interviews: 30th June

Full time or part time, permanent from September 2025

This is a role for someone who loves a busy hands-on people-centred environment. You will work across the school ensuring that staff and children have a positive IT experience day in, day out as you help them with peripherals, software and hardware issues and sorting out problems efficiently, and with the help of the IT Manager when needed. You will use the help desk system to record effectively and in a timely manner and get involved in large IT projects as the IT Manager's second-in-command.

You will love being part of the wider school life with a part to play in videoing (including drone work), photography and getting involved with the social media visuals and having a creative input into the process, as well as working with the Head of Digital Learning and IT Manager for development of IT and resources for the children.

You will be conscientious in your work, will build good relationships with colleagues and will look for opportunities to continue your own professional development.

Skills & Qualities

• A commitment to safeguarding and promoting the welfare of children and young people; suitable to work with children
• Excellent spoken, written, and verbal English with an eye for design and attention to detail
• Excellent customer-facing skills and the ability to communicate clearly at all levels; Able to quickly establish positive working relationships with all
• Ability to take initiative and work proactively to provide solutions to unexpected problems and situations
• Ability to plan and prioritise own workload, act on own initiative, and manage conflicting demands, with minimum supervision
• Ability to be flexible and adaptable and manage unexpected occurrences effectively and to handle difficult situations with sensitivity, confidentiality, and discretion at all times, combined with a calm personality, a practical approach,h and sound judgement
• Ability to lift and carry, moving equipment on a regular basis, and to occasionally work in awkward positions (e.g., under desks or in network cabinets)
• Creative and resilient
• Enthusiasm, energy, and commitment for the role
• Conscientious and thoughtful
• A willingness to undertake additional training
• Adherence to H&S and other relevant requirements

Qualifications

• ICT NVQ Level 2 or similar qualification or experience (essential)

Experience (Essential)

• Experience in 1st line support
• Hardware and software installation and maintenance
• Support and maintenance of ICT Systems and software
• Diagnosing and resolving PC, peripheral, and application errors
• Management of interactive screens, projectors, printers, and & AV equipment
• Experience of providing IT support in a school/education environment
• Administrating Microsoft M365
• Administration of Microsoft SharePoint
• Experience of video editing
• Experience of sound/lighting for events

Reports to: IT Manager

Scope

• Full time or part time, permanent
• Pay: Competitive and commensurate with experience
• Working pattern:Monday to Friday
• 37.5 hours per week
• 25 days holiday a year

How to Apply
Applications are on the school's application form, which can be found on the school's website: https://littlegarth.org/vacancies , and returned to Dan Fountain, IT Manager, [e-mail].

Any questions on the role should, in the first instance, be directed to [e-mail];. We regret that we are unable to offer tours of the school in advance of the interview dates; a tour is included on the interview day for short-listed applicants.

Closing date for applications: 24th June 2025, 9am.

Interviews:Monday 30th June.

Littlegarth School is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. Applicants must be willing to undergo child protection screening appropriate to the post, including checks with current and past employers, online searches, and the Disclosure and Barring Service (DBS).

All appointments are subject to safer recruitment requirements to ensure the safeguarding of children and young people. All positions will involve appropriate checks and clearances.

Documents

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Dan Fountain
Littlegarth School
Horkesley Park
Horkesley Park, Colchester
Essex, CO64JR Telephone: [phone]
Email: [e-mail]

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