IT Technician

Jago Consultants; Chinnor; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK IT solutions provider is seeking an experienced IT Technician for a full-time position at Sydenham School in Chinnor. The role includes resolving ICT issues, managing an IT apprentice, and ensuring high-quality service delivery. Candidates should have strong customer service skills and a proven track record in IT support. This opportunity offers 25 days holiday, a pension scheme, and other benefits to be discussed in the interview.

Benefits

25 days holiday including bank holidays

Pension Scheme

Other benefits discussed at interview stage

Qualifications

• Strong experience with IT and technical issues.
• Flexible and adaptable to different working environments.
• Prepared to work with students and train small groups of staff.

Responsibilities

• Resolve daily support requests for the school's ICT needs.
• Work with the development team to enhance service delivery.
• Manage an IT apprentice’s training and support.
• Oversee installation, configuration, and maintenance tasks.
• Manage and control advanced diagnostic procedures.
• Ensure all help desk tickets are logged and resolved.
• Monitor infrastructure systems and manage key services.
• Filter and manage firewall and anti-virus systems.

Skills

Customer service skills

Communication skills

First class IT service

Education

A Level in ICT

Tools

Active Directory

DNS

Group Policy

Hyper-v Certification

VMWare Certification

Job description

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IT Technician required. Our client is are a UK leading organisation who specialise in IT strategies and solutions to power growth. Working across the South East & beyond, they deliver infrastructure, security, software and support for businesses, schools and other organisations.

They are now on the lookout for an outstanding IT Technician to join the team and work at Sydenham School. You will be fully based in the school, with access and support from the IT team in Marden. As they like to operate as a team, there will be times when you may need to undertake training at their office in Marden.They need someone who is customer focussed with an admiration for customer service, great communication skills, and a passion for technology. You will be experienced in giving a first class IT service to resolve client issues.

Position Overview

• First port of call for all your School’s ICT needs – resolving daily support requests
• Working with school development team to ensure that the schools are getting the best level of service
• Manageable responsibility for an IT apprentice to ensure they are receiving sufficient training & support
• Managing & Controlling all technical aspects of the installation, configuration, and maintenance
• Manage advanced diagnosis procedures on Hardware, software and peripherals
• Ensure all help desk tickets are logged, tracked and resolved
• Monitor and manage all infrastructure systems / Manage key services including Active Directory, DNS and Group Policy
• Filtering, monitoring firewall and anti-virus systems

Position Requirements

• Strong Experiencw with IT and Technical issues
• A Level in ICT
• Flexible & adaptable
• Be prepared to work with students and to train small groups of school staff
• Hyper-v & VMWare Certification – Desirable

Position Remuneration

• Monday to Friday 8:30am – 17:30pm
• 25 days holiday including bank holidays
• Pension Scheme
• Other benefits discussed at interview stage