It Technician

David Allen; Carlisle; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Flexible working

Free financial advice

Career progression

Job summary

David Allen IT Solutions is seeking an IT Technician to join our award-winning team in Carlisle. You will deliver first-class IT support for clients of various sizes, with a focus on customer service and efficient problem resolution.

You will work as part of a frontline services team, handling support requests, deploying end-user hardware, and taking ownership of deployment and project tasks as directed by the Service Desk or Project Manager.

Qualifications

• Strong customer service experience with a focus on quality
• Excellent attention to detail with methodical approach
• Clear communication and strong problem-solving abilities

Responsibilities

• Resolve customer support requests and enquiries.
• Assist in deploying end-user hardware and software.
• Take ownership of deployment tasks and project work assigned by Service Desk or Project Manager

Skills

Customer service

Attention to detail

Communication

Problem solving

Job description

Join #TeamDA as an IT Technician

Do you have a passion for providing great customer service? Are you looking for a challenge, variety, and a role that offers excellent development opportunities? If so, an IT Technician position with David Allen IT Solutions may be a great fit for you.

We are looking for an experienced IT Technician who shares this vision to join our growing team. If you hold relevant Microsoft experience, have excellent attention to detail, and a passion for customer service, we want to hear from you.

Working as an IT Technician with our firm means being part of an award-winning local organisation renowned for its professionalism in providing first-class IT services to clients of all sizes, both locally and internationally. It also means working in an organisation that is committed to employee development and listens to the ideas and suggestions of its staff.

If this sounds like the role for you, and you are an experienced IT Technician who has great communication, problem solving, and organisational skills, we encourage you to apply today!

Aims and Purposes of the Job

As an IT Technician, you will work as part of a dynamic frontline services team to deliver excellent support to the David Allen IT Solutions clients, ensuring that their business IT systems empower them to work efficiently with minimal downtime. Not only will you be instrumental in resolving customer support requests and helping deploy end user hardware, but you will also have the opportunity to take ownership of deployment and project tasks. These tasks will be allocated to you by the Service Desk or Project Manager actioning these projects to resolution.

About David Allen

Established in 1997 and with a team of over 150 dedicated professionals working from our offices based in Carlisle, Dalston, Dumfries, Penrith and Workington. We provide our clients in Cumbria, South West Scotland and further afield, with a full business support package to ensure they can develop and succeed. Our services include specialisms in Accountancy, Tax, Financial Services, Agriculture, IT Solutions, Debt Recovery, Payroll, Wills and Probate.

From the very beginning, David Allen have been committed to great client care – blending the traditional values of business with the enthusiastic hands on attitude of a modern team of professionals.

In return for dedication and hard work we offer the following company benefits

Working for #TeamDA also brings with it lots of perks, from flexible working to help you manage your other priorities, to free financial advice and package, as well as lots of opportunities to grow, develop and progress.