IT Technician

JR United Kingdom; Cardiff; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the IT sector is seeking a skilled IT Technician to support the Senior IT Technician in managing external IT teams and administrative tasks. The role involves maintaining IT infrastructure, ensuring compliance with standards, and recommending innovative solutions to enhance business operations. This position offers the opportunity to contribute significantly to IT strategy and support daily operations, ensuring a collaborative and secure environment.

Qualifications

• Proven experience in an IT role is essential.
• Understanding of network devices and systems is required.
• Healthcare IT environment experience preferred.

Responsibilities

• Providing support for IT systems and managing IT assets.
• Administering Microsoft 365 and overseeing compliance.
• Collaborating with external IT providers for effective support.

Skills

Microsoft applications

Desktop device management

IT security testing

Ability to manage relationships with third-party suppliers

Understanding of ISO 27001

Patch management

Spam filter management

Education

Microsoft-based qualifications

Tools

MS Autopilot

Intune

SharePoint

Cisco Umbrella

Qualys

Job description

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Supporting the Senior IT Technician in overseeing the external IT team. Performing daily IT administrative tasks, offering technical assistance to employees, and instructing staff on the latest IT systems. Aiding in the maintenance of the company’s IT infrastructure to adhere to industry standards, actively contributing to future enhancements, and recommending innovative IT solutions to improve business operations.

Requirements for consideration:

Education, Qualification, and Training

• Understanding of all Microsoft applications, especially O365, Entra, and SharePoint
• Desktop device management and support

Experience

• Proven experience in an IT role
• Experience with MS Autopilot, Intune, Purview, and Defender
• Patch management
• Spam filter management and configuration

Knowledge and Skills

• Ability to manage relationships with third-party suppliers

Other Job Requirements

• Ability to create technical documentation and manuals

Additional Qualifications

• Microsoft-based qualifications
• Understanding of network devices and systems (including Cisco Umbrella & Mimecast)
• Experience with complex Atlassian projects

Additional Experience

• Healthcare IT environment experience
• IT security testing experience
• Experience with Qualys

Knowledge Areas

• Understanding of ISO 27001, DPA, and GDPR

Key Responsibilities:

• Providing support for the Serenova telephony system
• Managing and improving the Jira ticketing system
• Managing IT assets and lifecycle
• Overseeing NHS.net email aliases
• Supporting compliance with ISO27001 and ITIL, and assisting audits
• Supporting information security policies and procedures
• Administering Microsoft 365, Entra ID, Autopilot, Intune, and Defender
• Managing user accounts and permissions
• Supporting cloud storage solutions like SharePoint and OneDrive
• Creating and optimizing SharePoint sites
• Collaborating with external IT providers
• Managing hardware/software and licensing
• Installing/configuring hardware and software
• Contributing to IT strategy and software implementation
• Optimizing existing systems
• Remote diagnostics and troubleshooting
• Logging and resolving support requests

Our Commitment: We aim to build a diverse, inclusive team where everyone can thrive. We welcome applications from all backgrounds and experiences.

If interested, contact us today to start your journey with us.