IT Technician

Hunter Selection; Bruton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An educational institution seeks an IT Support Technician to provide comprehensive support for hardware, software, and network services. This role involves direct interaction with internal customers to resolve issues promptly and ensure SLA compliance. The position offers a supportive work environment with ample benefits including 26 days of holiday and performance-related bonuses.

Benefits

26 days holiday plus bank holidays

Life assurance

Performance-related annual bonus

Pension

Qualifications

• Experience in IT support in educational settings.
• Strong troubleshooting skills in Windows 10.

Responsibilities

• Provide hardware, software, and network support.
• Ensure adherence to Service Level Agreements.

Skills

Microsoft Office products

Windows 10 support

Job description

I am seeking an IT Support Technician to work in an educational environment. The role involves working Monday – Friday on-site, with occasional travel to other local sites. Responsibilities include handling hardware, software, network, and telephony support, working alongside other technicians. The successful IT Support Technician will provide support face-to-face, via email, or phone to internal customers and will ensure that all problems are either resolved or escalated to the appropriate IT team members. You will need to adhere to the Service Level Agreement and do your best to meet these service levels. Support for bespoke software and hardware devices is required, along with strong experience in Microsoft Office products.

Benefits for the IT Support Technician include:

• 26 days holiday plus bank holidays
• Life assurance
• Performance-related annual bonus
• Pension

Knowledge required includes some or all of the following:

• Windows 10 support and troubleshooting experience