IT Technician

Global Banking School; Birmingham; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player in education is seeking a dedicated IT Support Specialist to join their team. This part-time role offers the opportunity to provide high-quality, face-to-face support to students and staff across multiple campuses. You will be responsible for managing IT tickets, troubleshooting technical issues, and ensuring the smooth operation of IT systems. With a commitment to inclusiveness and diversity, this role is perfect for those looking to make a positive impact in an educational environment. Join a forward-thinking institution that values your contributions and fosters professional growth.

Qualifications

• Strong understanding of data privacy and internet security principles.
• Experience in providing both remote and in-person IT support.

Responsibilities

• Provide face-to-face IT support to students and staff.
• Manage IT tickets and troubleshoot hardware/software issues.

Skills

Internet Security Knowledge

Operating Systems Installation

Remote IT Support

Service Management Systems

Technical Management

Programming Languages

Backup and Recovery

IT Solutions Implementation

Job description

GBS is dedicated to providing high-quality education and training to prepare students for successful careers. With campuses in strategic locations, GBS stands out as a leader in preparing students for the dynamic and evolving job market.

Role Overview

The main purpose of the role is to provide high-quality, face-to-face IT support to students and staff on one of the GBS campuses.

This is a part-time role with the option to work 20 or 30 hours, covering evenings and weekends.

Key Responsibilities

1. Raise, respond to, and complete IT tickets within the Service Management system, including:

• Assisting with computer hardware and software usage, printing, and ID card support.
• Providing technical support for audiovisual and IT equipment setup and movement.
• Configuring PCs/laptops with operating systems, software, and drivers.
• Troubleshooting, diagnosing, and resolving issues or escalating as needed.
• Collaborating with team members on complex and routine computer issues.
• Providing one-on-one training on technology use.
• Supporting password and security-related issues.
• Following best practices for network and system security and privacy.
• Testing and evaluating new software and hardware.
• Maintaining records of equipment loans, repairs, and maintenance schedules.
• Guiding users on new software and hardware operations.
• Supporting administrative tasks such as printing, filing, and data collation.
• Serving as the first point of contact for error reporting and ticket creation.
• Traveling between campuses may be required to support departmental needs.

Essential Skills and Experience

• Knowledge of internet security and data privacy principles (e.g., CompTIA Network+ and Security+).
• Experience installing operating systems, software, and managing computer networks.
• Experience providing remote and in-person IT support.
• Familiarity with service management systems and ITIL practices.
• Understanding of technical management, information analysis, and hardware/software systems.
• Knowledge of programming languages and Windows-based systems (MS Exchange, Active Directory).
• Experience with backup, recovery, and system performance monitoring.
• Ability to implement, configure, and test IT solutions.

About GBS

GBS is a higher education provider offering a range of sector-relevant courses across multiple campuses in London, Manchester, Birmingham, Leeds, and beyond.

We are committed to inclusiveness and diversity, welcoming people of all backgrounds, ethnicities, genders, ages, and abilities. We believe in improving lives through education and fostering an inclusive environment.

Additional Information

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