IT Technical Support Analyst

North Hertfordshire District Council; Letchworth; On-site; GBP 33,000 - 37,000; Full time

Job summary

North Hertfordshire District Council is seeking a 2nd line IT Helpdesk support specialist to assist our council users and elected members. You will work within the IT Department, supporting hardware, software, and network environments, and contribute to IT projects.

The role requires strong customer service, teamwork, and the ability to prioritise a busy workload. Office-based in Letchworth five days per week with a Basic DBS check for successful candidates.

Qualifications

• Experience in supporting hardware and software.
• Experience within a network environment.
• Ability to troubleshoot and diagnose problems.
• Good customer service skills and teamwork.
• Ability to prioritise a complex workload in a busy environment.
• Office-based role in Letchworth five days per week.
• DBS disclosure required for successful applicant.

Responsibilities

• Provide 2nd line IT Helpdesk support to the council’s user base and elected members.
• Support IT project delivery on new and exciting challenges.
• Assist the Helpdesk Team Leader, Senior Technical/Development & Cyber Security Officer & IT Technical Operations Manager.
• Troubleshoot and diagnose IT issues and communicate solutions effectively.

Skills

Hardware support

Software support

Network environment

Troubleshooting

Customer service

Teamwork

Prioritisation

Job description

Salary: £32,562 - £36,773 dependent on experience (pay award pending).

An exciting opportunity for you to work within the Councils IT Department providing 2nd line IT Helpdesk support to the council’s user base and elected members .

You will be key in supporting the Helpdesk Team Leader , Senior Technical / Development & Cyber Security Officer & IT Technical Operations Manager delivering technical assistance to all customers across the council along with supporting IT project delivery on new and exciting challenges.

The Experience you will bring

We are looking for someone with knowledge & experience in supporting hardware and software along with experience within a network environment . You must have the ability to troubleshoot and diagnose problems with a keenness to learn new skills.

You will need good customer service skills, be able to work as part of a close team, with an attention to detail and able to prioritise a complex workload in a busy environment

Please note, this role is office-based with the expectation of working in our Letchworth offices 5 days per week.

Please note, the successful applicant for the above post will require a Basic background check with the Disclosure and Barring Service.

North Hertfordshire is a large rural district with approximately 125,000 residents with four historic towns, Hitchin, Baldock, Royston and Letchworth Garden City. The Council have four priorities: Thriving Communities, Accessible Services, Responsible Growth and Sustainability. The Council Plan sets out our key priorities and themes for the next five years. The North Herts Values define how we as colleagues work with each other, and we strive to be: Adaptable, Inclusive, Learning, Listening, Together .

We are committed to promoting equality, diversity, and inclusion in our recruitment practices and in our employment policies . We want our employees to feel safe to express themselves and we encourage applicants from diverse backgrounds with a wide range of talents . We are dedicated to promoting a healthy work/life balance, valuing our employees, and enabling them to make a difference to the local community.

At North Herts Council we are proud to be a Disability Confident employer and we guarantee an interview to anyone disclosing a disability whose application meets the minimum requirements for the job .

Please note that all our vacancies require you to live and work in the UK, and selection interviews are face to face in our Letchworth offices or other nearby council sites.

We are changing North Herts Council (NHC) is undergoing Local Government Reorganisation (LGR). If you are employed by NHC on 1 April 2028, it is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes in local government we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.

If you would like an informal chat about the post, you can contact Daniel Crowhurst, Senior Technical / Development & Cyber Security Officer on 01462 474408 or Salman Rafique on 01462 474320

Working pattern

This job is open to flexible working patterns and working hours

Face to face interviews will be held on 17th and 18th September 2026

Please note that we are currently unable to provide sponsorship for employment in the UK.

We recommend downloading the job profile document as this will not be available once the vacancy closes.

The following content displays a map of the jobs location - Council Offices, Letchworth

Salary
£32,562 - £36,773 dependent on experience (pay award pending).