2nd Line IT Support Analyst – Office-Based

North Hertfordshire District Council; Letchworth; On-site; GBP 33,000 - 37,000; Full time

Job summary

North Hertfordshire District Council is seeking a 2nd line IT Helpdesk support specialist to assist our council users and elected members. You will work within the IT Department, supporting hardware, software, and network environments, and contribute to IT projects.

The role requires strong customer service, teamwork, and the ability to prioritise a busy workload. Office-based in Letchworth five days per week with a Basic DBS check for successful candidates.

Qualifications

• Experience in supporting hardware and software.
• Experience within a network environment.
• Ability to troubleshoot and diagnose problems.
• Good customer service skills and teamwork.
• Ability to prioritise a complex workload in a busy environment.
• Office-based role in Letchworth five days per week.
• DBS disclosure required for successful applicant.

Responsibilities

• Provide 2nd line IT Helpdesk support to the council’s user base and elected members.
• Support IT project delivery on new and exciting challenges.
• Assist the Helpdesk Team Leader, Senior Technical/Development & Cyber Security Officer & IT Technical Operations Manager.
• Troubleshoot and diagnose IT issues and communicate solutions effectively.

Skills

Hardware support

Software support

Network environment

Troubleshooting

Customer service

Teamwork

Prioritisation

Job description

North Hertfordshire District Council is seeking a 2nd line IT Helpdesk support specialist to assist our council users and elected members. You will work within the IT Department, supporting hardware, software, and network environments, and contribute to IT projects.

The role requires strong customer service, teamwork, and the ability to prioritise a busy workload. Office-based in Letchworth five days per week with a Basic DBS check for successful candidates.