IT Technical Lead - Infrastructure, Security & Modernisation

Phenna Group; Cardiff; On-site; GBP 70,000 - 90,000; Full time

Job summary

Cansford Laboratories, part of Phenna Group, is seeking an IT Technical Lead to own and modernise the local IT environment onsite in Cardiff. You’ll ensure reliable infrastructure, security, and data integrations while coordinating with group IT and suppliers.

You will drive the technology roadmap, manage MSPs and implement projects with a pragmatic, service-oriented approach, enabling robust data reporting and recovery capabilities.

Qualifications

• Broad, hands-on IT experience covering infrastructure, systems, suppliers, security and problem solving.
• Strong knowledge of Microsoft-centric infrastructure, cloud, identity and access, networking, endpoints, backup and recovery, and cybersecurity controls.
• Experience managing MSP and service-desk performance, escalations and third-party suppliers.
• Ability to translate business needs into coherent technical solutions and manage implementation risk.
• Structured, pragmatic and service-oriented approach; able to explain technical issues clearly.

Responsibilities

• Own the effectiveness and resilience of the local IT environment, including infrastructure, servers, endpoints, access and integrations.
• Coordinate and recommend the technology roadmap, working within Phenna Group standards.
• Manage our managed service provider and other suppliers, owning escalations, root‑cause resolution and service improvement.
• Act as local technical lead for cybersecurity, information security and data protection controls.
• Own technical implementation and integration for approved business projects.
• Enable reliable management information through data and reporting infrastructure, Power BI and automation.
• Own IT continuity, backups and recovery arrangements.
• Maintain IT policies, asset and refresh planning and documentation, and reduce technical debt.

Skills

IT leadership

infrastructure management

cybersecurity controls

MS cloud & identity

supplier management

data reporting

Tools

Power BI

LIMS environments

Job description

Cansford Laboratories, part of Phenna Group, is seeking an IT Technical Lead to own and modernise the local IT environment onsite in Cardiff. You’ll ensure reliable infrastructure, security, and data integrations while coordinating with group IT and suppliers.

You will drive the technology roadmap, manage MSPs and implement projects with a pragmatic, service-oriented approach, enabling robust data reporting and recovery capabilities.