IT Team Lead: Support & Dashboards

NBC Universal; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading media and entertainment company in Greater London is seeking a TechEx IT Team Leader to manage a dynamic team focused on user support and operational excellence. The role emphasizes leadership, effective communication, and the ability to implement process improvements. Candidates should have substantial experience in IT support and the ability to mentor others. This position offers opportunities for professional growth in a collaborative environment.

Qualifications

• 5+ years in IT support roles with at least 2 years in a leadership position required.
• Excellent written and verbal communication skills are necessary.
• Proven ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Oversee daily operations of the IT support team and manage resources.
• Provide real-time support for complex issues and monitor team performance.
• Develop and maintain dashboards for key metrics and performance monitoring.

Skills

Team management

User support

Data analysis

Communication skills

Proficiency in ITSM tools

Education

Bachelor's degree in Information Technology or related field

Tools

Power BI

ServiceNow

Jira

Job description

A leading media and entertainment company in Greater London is seeking a TechEx IT Team Leader to manage a dynamic team focused on user support and operational excellence. The role emphasizes leadership, effective communication, and the ability to implement process improvements. Candidates should have substantial experience in IT support and the ability to mentor others. This position offers opportunities for professional growth in a collaborative environment.