IT Systems Support Engineer

Connexa; Aylesbury; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

An innovative firm is seeking a dedicated IT Support Engineer to join their dynamic technology team. In this hybrid role, you will provide exceptional 1st and 2nd line support to clients, optimizing their IT systems and resolving technical challenges. Your expertise in Microsoft 365 services, Windows operating systems, and networking will be crucial in delivering high-quality support. This position offers a competitive salary, professional development opportunities, and a supportive culture that values technology and innovation. If you're a proactive IT professional eager to advance your career, this is the perfect opportunity for you.

Benefits

Competitive salary

Up to 10% annual bonus

Hybrid working environment

Company pension scheme

Professional development opportunities

Mileage allowance

Free on-site parking

Qualifications

• Expertise in Microsoft 365 admin centres and Windows OS required.
• Proven field support experience and valid driving licence needed.

Responsibilities

• Deliver 1st and 2nd line support for client IT systems.
• Administer and troubleshoot Microsoft 365 services and Windows OS.

Skills

Microsoft 365 administration

Windows OS knowledge

Networking (TCP/IP, DNS, DHCP, VPNs)

IT troubleshooting

Field support experience

Education

Relevant certifications (CompTIA A+, Network+, Microsoft 365)

Tools

Microsoft 365 services

Windows 10/11

Windows Server 2016+

PowerShell

Job description

IT Support Engineer

Location: Aylesbury | Hybrid working
Salary: £32,000 - £38,000 DOE + Benefits

Are you a skilled IT professional passionate about delivering exceptional technical support and taking part in projects? Our client is looking for an IT Support Engineer to join their growing technology team. In this hybrid role, you'll provide high-quality 1st and 2nd line support to clients, both remotely and on-site, helping them optimise their IT systems and solve technical challenges.

What You'll Do:

1. Deliver 1st and 2nd line support for client IT systems.
2. Administer and troubleshoot Microsoft 365 services, including Exchange Online, SharePoint, Teams, and Entra ID.
3. Configure and manage Windows operating systems (Windows 10/11, Server 2016+).
4. Support small business networking, including SME-grade routers, switches, and Wi-Fi systems.
5. Conduct IT health checks and visit client sites (within a 30-minute drive, with occasional longer trips).
6. Assist with IT upgrades, migrations, and new implementations.

What We're Looking For:

Essential Skills & Experience:

1. Expertise in Microsoft 365 admin centres (Exchange Online, SharePoint, Teams, Entra ID).
2. Strong knowledge of Windows OS and Server systems.
3. Networking experience (SME-grade routers, TCP/IP, DNS, DHCP, VPNs).
4. Proven field support experience and a valid driving licence.
5. Solid IT troubleshooting skills, including remote support tools.

Desirable Skills:

1. Knowledge of Intune or MDM solutions.
2. Experience with VoIP systems.
3. Relevant certifications (CompTIA A+, Network+, Microsoft 365).
4. PowerShell scripting expertise for Microsoft 365 environments.

What They Offer:

1. Competitive salary
2. Up to 10% annual bonus (pro-rated).
3. Hybrid working environment.
4. Company pension scheme.
5. Professional development opportunities, including support for certifications.
6. Mileage allowance or access to a company vehicle for field visits.
7. Free on-site parking.

Our client prides themselves on their supportive, tech-loving culture. If you're a proactive, customer-focused IT professional looking for a new challenge, this is the perfect opportunity to advance your career and work with cutting-edge technology.