IT Systems Engineer - BAU Ops & Solution Delivery

Jobtailor; Ipswich; On-site; GBP 25,000 - 36,000; Full time

Job summary

Jobtailor in Ipswich is seeking an IT Support Analyst to deliver BAU support for key business applications across levels of stakeholders. You will progress tickets, keep users updated, and collaborate with IT colleagues to resolve issues and implement practical solutions.

The role requires strong communication, resilience under pressure, and experience with Microsoft tools. Training is provided for specific systems like LiquidLogic and SCCM packaging.

Qualifications

• Experience in operational support with line of business systems and databases.
• Strong customer service and communication, especially under pressure.
• Experience with Microsoft technologies and tools (Microsoft Suite).
• Training available for LiquidLogic and SCCM packaging is desirable but not essential.

Responsibilities

• Provide BAU support to key business applications supporting stakeholders of all levels.
• Progress support calls and keep end users updated.
• Collaborate with other IT colleagues across departments to resolve issues and implement solutions.
• Assist with implementing new solutions guided by the Project Team.

Skills

Adaptable communicator

Operational support

Microsoft technologies

Policy and process adherence

LiquidLogic / SCCM familiarity

Tools

Microsoft Suite

SCCM packaging

LiquidLogic

Job description

• provide Business as Usual (BAU) support to key business applications supporting stakeholders of all levels
• progressing support calls and keeping the end user updated
• collaborating with other IT colleagues in different departments to resolve issues and find / implement solutions
• implementing new solutions guided by the Project Team

Requirements

• to be an adaptable communicator with excellent customer service skills with the ability to focus on the issue in hand while under pressure
• experience working in an operational support role with line of business systems and databases
• experience of using varying technologies or applications including the Microsoft suite
• to be both resourceful and resilient during times of fast paced change while keeping in line with established policies and processes.
• It would be desirable to have previous experience of LiquidLogic and packaging in Systems Centre Configuration Manager (SCCM), but by no means essential as training will be given.

🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Hard Skills

• Operational Support
• Database Management
• Issue Resolution
• Solution Implementation
• SCCM Packaging

Soft Skills

• Excellent Communication
• Resourcefulness
• Resilience
• Focus Under Pressure