IT Systems Engineer

JR United Kingdom; Bedford; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company is seeking an IT Systems Engineer to maintain and enhance their IT infrastructure. The role requires experience in 2nd or 3rd line support and focuses on ensuring system reliability, performing health checks, and participating in infrastructure projects while adhering to industry best practices. Ideal candidates will have a proactive approach and excellent technical troubleshooting skills.

Qualifications

• Minimum 2 years in a similar role.
• Proficient in Microsoft Windows Server and VMware.
• Strong understanding of LAN/WAN, IPv4/IPv6, DNS, DHCP.

Responsibilities

• Maintain and support the server infrastructure.
• Ensure continuous operation of data centres.
• Troubleshoot complex technical problems.

Skills

Troubleshooting

Networking concepts

Server management

Security management

Education

Vendor training and certifications

Tools

Microsoft Windows Server

VMware

PowerShell

Job description

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IT Systems Engineer is member of the IT Infrastructure team, responsible for both the delivery of infrastructure projects and the ongoing support of the company's server infrastructure. The role focuses on ensuring the smooth operation, modernization, and security of IT systems while contributing to various business-wide projects. This position is designed for IT professionals with previous experience in 2nd or 3rd-line infrastructure support within medium to large organizations. As an IT Systems Engineer, you will be instrumental in maintaining and enhancing the company's IT infrastructure. Your role will involve the deployment of new technologies, improvement of existing systems, and ensuring that all operations align with industry best practices. This position offers a dynamic and challenging environment, perfect for those who are passionate about IT infrastructure and its critical role in business operations.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

· Maintain and support the server infrastructure.

· Ensure the continuous operation of primary and disaster recovery data centres through regular health checks.

· Participate in infrastructure-related projects, ensuring they meet business objectives and timelines.

· Collaborate with other IT teams and business units to ensure successful project implementation.

· Enhance system reliability and security by adhering to and implementing industry best practices.

· Ensure all infrastructure components are updated, patched, and protected against security threats.

· Provide support for server, network, and related infrastructure issues.

· Troubleshoot complex technical problems, ensuring system availability and optimal performance.

· Identify opportunities to enhance infrastructure efficiency, reliability, and security. • Stay informed of industry trends and emerging technologies to introduce innovative solutions.

· Maintain and secure the IT infrastructure, focusing on antivirus, firewalls, and endpoint protection.

· Provide escalation support to the Helpdesk team.

· Ensure comprehensive documentation of procedures and keep system documentation, network diagrams, and support processes regularly updated

· Provide out-of-hours support and maintenance when required.

· Responsibility for the health, safety and wellbeing of yourself and colleagues in the workplace

QUALIFICATIONS REQUIRED

ESSENTIAL:

• Minimum of 2 years in a similar role within a medium to large organization.

• Proficient in Microsoft Windows Server technologies and VMware virtualization.

• Strong understanding of networking concepts such as LAN/WAN, IPv4/IPv6, DNS, DHCP, IP addressing, VLAN, and QoS.

• Familiarity with Office 365, Azure, and other cloud platforms.

• Excellent troubleshooting skills for server, storage, and network issues.

• Experience supporting business-critical applications, managing backups and restores, patching servers, and monitoring infrastructure performance.

• Strong communication skills across all levels of the business.

• Must possess all relevant work permits for the UK and security clearances (DBS and CTC).

• Relevant Vendor training and certifications

DESIRABLE:

• Experience supporting mission-critical cloud-based systems, particularly Azure.

• Knowledge of and experience with Palo Alto firewall configuration.

• Proficiency in PowerShell scripting.

This role is ideal for an IT professional with a robust background in infrastructure management, strong troubleshooting skills, and a proactive approach to maintaining and improving IT systems. You should be comfortable working in a dynamic environment where infrastructure reliability and security are critical to business operations.

This job description is intended to give an appreciation of the role and the range of duties and responsibilities to be undertaken. It does not attempt to detail every activity. Specific task and objectives will be agreed on an on-going basis. The post holder will be required at all times to perform any other reasonable tasks, as requested by the Line Manager in order to meet the operational needs of the business.