IT Systems Engineer

Vanderlande Industries GmbH; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in logistics process automation seeks an Airport & Parcel Service Engineer based in London. This role involves critical IT support on a shift basis, providing essential services to ensure the efficiency of baggage handling systems at Heathrow Airport. Candidates must demonstrate expertise across IT hardware and software management, with strong emphasis on service improvement and customer satisfaction.

Benefits

28 days annual leave

Bupa Medical Cover

Wellbeing membership with access to GP appointments

Cycle to work scheme

Pension with Aviva

Access to an awards recognition platform

Qualifications

• Essential helpdesk experience with proactive service improvements.
• Familiarity with hardware and software support frameworks.
• Capable of leading initiatives independently.

Responsibilities

• Providing 1st and 2nd line support for APS customers globally.
• Maintaining and restoring IT applications related to material handling systems.
• Onsite and remote service delivery for UK and global clients.

Skills

Helpdesk Experience

Knowledge of Monitoring environments

HP Server Hardware support Qualified

VMware Experience

Knowledge of Oracle databases

Networking and switch configuration

Linux Server Administration

Windows Server Administration

CNAP experience

Cloud Based Applications

Education

ITIL qualification

Job description

Reports to:Senior IT Specialist

Location: London – Heathrow (Airport & Parcel Service Engineer - (APS sites Globally)

Contract Type: Permanent (42 Hours Shift Based)

Introduction to role

Vanderlande is the market leader in efficient logistics process automation within the airports and parcel sector. In addition, we are a leading supplier of process automation solutions for warehouses.

Vanderlande has a strong strategic partnership with Heathrow Airport. Heathrow, with more than 80 million passengers a year, is the most active airport in Europe as it has the most connections to other airports. All these passengers expect their luggage to reach the same destination. That’s where Vanderlande comes in as a strategic partner having full responsibility of the performance and maintenance of Heathrow’s baggage handling systems.

Role Responsibilities

The APS engineer role provides 1st Line and 2nd line support activities both remotely and onsite. Core day to day functions will be based in the London Heathrow office working on a 24-7 shift-based pattern (Including days, nights, weekends & bank holidays) supporting APS customers globally.

Your responsibilities and activities will include:

• Support APS customer for IT solutions on 1st and 2nd line basis.
• Application and service restoration
• Application support of material handling systems
• Maintaining HLC environments such as Vibes, Vision and Scada
• Hardware maintenance of Servers (HP) & Network services
• Support of server OS
• Call Management & Administration
• Project support and commissioning on UK sites (RMR)
• Service takeover of customers globally (Remotely)
• Onsite direct customer support in delivery of IT systems in the UK

Role Qualification and Skills

• Helpdesk Experience is essential
• Knowledge of Monitoring environments
• HP Server Hardware support Qualified
• VMware Experience
• Knowledge of Oracle databases
• Knowledge of networking and switch configuration experience
• Linux & Windows server administration
• CNAP experience, Cloud Based Applications eg. Kubernetes
• ITIL qualification
• Must be proactive, focus on service improvements and capable of taking the lead on own initiative

What we offer

• 28 days annual leave (excluding public holidays)

• Bupa Medical Cover
• YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers
• A challenging work environment with lots of opportunities of career progression.
• Cycle to work scheme
• Pension with Aviva
• Access to Achievers an award-winning recognition platform that inspires to recognise your coworkers Where points are awarded that can be exchanged for a range of goods and discounts.

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application.