IT Systems Coordinator

Travail Employment Group; Pease Pottage; On-site; GBP 30,000 - 40,000; Full time

Job summary

A logistics company in Pease Pottage is seeking an IT Systems Coordinator. The role involves managing the Warehouse Management System, troubleshooting hardware, ensuring data flow from clients, and supporting integration with courier services. Candidates must have experience in a similar IT role within distribution or manufacturing sectors. This is a permanent position with a salary of £35,000 per year, offering opportunities to make a real impact in a growing company.

Benefits

Free parking

Qualifications

• Excellent experience in an IT related role within distribution or manufacturing.
• Good understanding of warehouse management systems.
• Confident and autonomous in carrying out tasks.

Responsibilities

• Act as super-user for the Warehouse Management System (WMS).
• Liaise with software vendors to resolve bugs.
• Provide rapid-response support for warehouse hardware.
• Ensure Wi-Fi connectivity across the warehouse.
• Monitor data queues for order processing.

Skills

Experience in a similar position

Knowledge of UK courier integrations (e.g., Metapack, ShipStation)

SQL or Excel proficiency

Problem-solving skills

Job description

IT Systems Coordinator

Salary of £35,000 p / a, Pease Pottage (outside Crawley), Monday 9am - 5pm, Permanent, free parking.

The Role

A rapidly growing logistics company specialising in B2B and B2C fulfilment across footwear, fashion, and luxury goods is seeking a knowledgeable, experienced and highly proactive IT Systems Coordinator to support across all IT functions of the business including server, network, hardware troubleshooting and ongoing analytics to record and monitor performance.

Key Responsibilities Include

• Act as the super-user for the Warehouse Management System (WMS), managing configuration, pick‑path optimisations, and user accounts.
• Liaise with software vendors to resolve high‑level bugs and manage system patches or upgrades.
• Support the wider tech stack, including Transport Management Systems (TMS) and courier integration software.
• Provide rapid‑response support for warehouse hardware: handheld scanners, thermal label printers, RDTs, and pack‑bench workstations.
• Ensure robust Wi‑Fi connectivity across the warehouse floor to prevent "dead zones" during picking.
• Manage local IT assets, including laptops, mobile devices, and office networking equipment.
• Support the onboarding of new clients by assisting with EDI (Electronic Data Interchange) and API mapping.
• Monitor data queues to ensure orders are flowing correctly from client e‑commerce platforms into the WMS.
• Troubleshoot "failed orders" and data mismatches between systems.
• Develop and maintain internal reports to track operational KPIs (e.g., stock accuracy, pick rates, and courier performance).
• Utilise SQL or Excel to extract raw data for bespoke client reports.
• Present data findings to the Systems Director to assist with labour planning and capacity management.
• Identify opportunities to automate manual warehouse tasks through better use of existing software.

Requirements

The ideal candidate will offer excellent and highly knowledgeable experience in a similar position within a distribution or manufacturing company. A good understanding of common UK courier integrations such as Metapack, ShipStation or GFS would be preferred. You will also need to be versatile, use your initiative and confident in carrying out this autonomous role.

Company Information

This is an ambitious and energetic organisation in the logistics sector, providing tailored B2B and B2C solutions to high‑end brands. With a strong "can‑do" ethos and a collaborative leadership team, the company is experiencing significant growth and offers an exciting opportunity for someone to make a real impact.