IT Systems and Security Operator (12 Months FTC)

Allwyn UK; Watford; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a forward-thinking organization on a transformative journey to enhance the National Lottery experience. This role involves critical monitoring of IT systems, ensuring security against cyber threats, and maintaining operational excellence. You will be part of a dedicated team that works tirelessly to support a secure and reliable lottery system, contributing to good causes across the UK. With a focus on inclusivity and diversity, this position offers a unique opportunity to make a difference while enjoying a range of benefits and a supportive work environment.

Benefits

26 days paid leave (plus bank holidays)

Annual bonus scheme

Life Days

Life Insurance (4x salary)

Pension matching up to 8.5%

Single Private Health Cover

£500 Wellness Allowance

Income Protection

Enhanced parental leave

Eye Care, Dental and Cycle To Work schemes

Qualifications

• Proven experience in managing lottery systems and IT infrastructure.
• Strong knowledge of Information Security and network management.

Responsibilities

• Monitor IT systems and respond to incidents around the clock.
• Ensure operational excellence in managing lottery draws and system integrity.

Skills

Knowledge of running lottery systems

Knowledge of the ES system

AIX operating system experience

Server Management tools

Application Management tools

Network Management tools

Automated scheduling package experience

Information Security principles

Troubleshooting skills

Teamwork

Job description

Join our journey to create a new experience for the National Lottery and help us to power change for the greater good.

About us:

We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus and Italy. We have been officially awarded the Fourth Licence (10 year licence) to operate the National Lottery starting February 2024.

We’ve developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. Our aim is to create one of the UK’s most inclusive organisations – where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.

Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

While the main contribution of the National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, largescale transformation journey to build a bigger, better, and safer National Lottery that delivers more money to good causes.

The IT Operations team is based at Tiger Court, Knowsley and consists of 4 teams of 4 people working 12 hour shifts on a 24-hour basis. Shifts start and end at 7am or 7pm and the roles require working 2 weekends out of 4.

Role Purpose:

• Monitor all Allwyn I.T. systems round the clock including Infrastructure, Networks, Storage systems, Applications and Batch processing to identify problems or delays and to take appropriate corrective actions.
• Work with InfoSec team to manage and monitor Network Intrusion Detection and Prevention Systems and to provide round the clock monitoring of the Allwyn Networks for potential Cyber-attacks. Analyse Security breaches for root cause.
• Work in conjunction with external auditors and internal Allwyn Draw and Broadcast teams to conduct the Lottery Draws with Integrity and to publish Results with accuracy.
• Provide central system Operation for the EuroMillions draws in Live and test scenarios.
• Conduct a wide and diverse range of other duties and responsibilities to support the business.

Role Responsibilities:

• Monitor the processing and functioning of the following components of the Lottery Infrastructure: ES suite of applications, ICS, retailer channel, interactive channel, EPOS Fastpay channel, network, back office databases and hardware.
• Management of network, intrusion detection and prevention systems.
• Monitor, investigate and escalate suspicious activity on the Website.
• In line with Allwyn’s standards of Operational Excellence, ensure that all Operations documentation is accurate and up to date and followed strictly to the letter.
• Investigate and resolve any problems or irregularities across all the entire IT Infrastructure.

Key Measures of Success:

• Ensure service levels to our external customers and internal business users are maintained to highest standards providing minimum availability of 99.6%, per annum across all regulated systems.
• Ensure that the UK National Lottery Computer Operations functions are managed, 24 hrs per day, 365 days per year in a secure, reliable, resilient way in line with Allwyn’s standards of Operational Excellence.
• Identify potential Security breaches, with immediate escalation to InfoSec team and participation in corrective actions being implemented.
• Manage the standards and availability for all IT Services
• Manage the service delivery and effective performance of Operation 24x7 Data Centres, Networks and Service Management.

Key Skills and Experience:

• Knowledge of running lottery systems
• Knowledge of the ES system and its component sub-systems
• At least one experience of AIX operating system
• Experience of using Server, Application or Network Management tools
• Experience of using an automated scheduling package
• Experience and knowledge of Information Security principles and management of Network, Intrusion Detection and Prevention systems.
• Excellent verbal and written communication.
• Troubleshooting skills
• Working as part of a team.

Our goal is to create one of the UK’s most inclusive organisations – where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.

Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

• 26 days paid leave (plus bank holidays)

• Annual bonus scheme

• 2 x Life Days

• 4 x Salary of Life Insurance

• Pension: we’ll match your contribution up to 8.5%

• Single Private Health Cover

• £500 Wellness Allowance

• Income Protection

• Enhanced parental leave (maternity and paternity)

• Eye Care, Dental and Cycle To Work schemes