IT Systems and Security Operator

Addition Solutions Ltd; Liverpool City Region; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

26 days' annual leave

Life Days

Private medical cover

Life assurance

Pension matched up to 8.5%

Wellness allowance £500

Inclusive culture

Socially meaningful tech project

Job summary

Addition Solutions Ltd in Knowsley is seeking an experienced IT Operations professional to monitor critical infrastructure, networks, storage and applications in a 24/7 shift environment. You will identify incidents, support secure running, train junior colleagues and step in for the Shift Lead as needed, with a focus on reliability, security and service continuity.

The role offers a £35,000 base with a 20% uplift, generous pension and health benefits, 26 days holiday and a genuine social

Qualifications

• Experience with server, application or network monitoring and management tools.
• Familiar with automated scheduling or batch-processing platforms.
• Strong troubleshooting and problem-solving skills.
• Good written and verbal communication.
• Experience with Microsoft applications and ServiceNow preferred.

Responsibilities

• Monitor critical IT infrastructure, networks, storage, applications and batch processes across a 24/7 operation.
• Identify incidents, delays and potential issues quickly, taking appropriate action to restore or maintain service.
• Support the secure and accurate running and results alongside internal teams and external auditors.
• Provide operational support across both live and test environments.
• Work across data centre, network and service management operations to maintain high levels of availability and resilience.
• Help train and develop junior team members, sharing knowledge and supporting their day-to-day capability.
• Step up and deputise for the Shift Lead when required.
• Take on a varied range of operational responsibilities to support wider business needs.

Skills

Server monitoring

Batch processing

Troubleshooting

Communication

Microsoft applications

ServiceNow

Monitoring tools

Tools

Monitoring tools

Job description

This is a chance to join a major organisation at the heart of a large-scale technology transformation, helping keep critical systems secure, resilient and running around the clock. You'll play an important role in maintaining the technology behind one of the UK's best-known national services.

Role Overview

Location: Knowsley

Package: £35,000 p/a + 20% shift uplift

Industry: Technology / IT Operations

What You'll Be Doing

• Monitor critical IT infrastructure, networks, storage, applications and batch processes across a 24/7 operation.
• Identify incidents, delays and potential issues quickly, taking appropriate action to restore or maintain service.
• Support the secure and accurate running and results alongside internal teams and external auditors.
• Provide operational support across both live and test environments.
• Work across data centre, network and service management operations to maintain high levels of availability and resilience.
• Help train and develop junior team members, sharing your knowledge and supporting their day-to-day capability.
• Step up and deputise for the Shift Lead when required.
• Take on a varied range of operational responsibilities to support wider business needs.

Main Skills Needed

• Experience working with server, application or network monitoring and management tools.
• Familiarity with automated scheduling or batch-processing platforms.
• Strong troubleshooting and problem-solving skills.
• Good written and verbal communication.
• Ideally, experience with Microsoft applications and ServiceNow.
• Comfortable working in a 24/7 operational environment where reliability, security and attention to detail are essential.

What’s in It for You

• £35,000 basic salary plus a 20% shift uplift.
• Company bonus scheme.
• Matched pension contributions of up to 8.5%.
• 26 days' annual leave, plus 2 Life Days and bank holidays.
• Complimentary private medical cover and life assurance.
• Enhanced maternity and paternity leave.
• £500 wellness allowance.
• Access to nutritional advisers and personal trainers.
• Discounted health assessments and complimentary financial coaching.
• A genuinely inclusive culture focused on wellbeing, accessibility and helping people build their careers.
• The opportunity to contribute to a major technology transformation with a clear social purpose.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.