IT Systems Administrator

Sanderson; Oswestry; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday + culture day (30 with

Hybrid working

Pension scheme – matched +2% (up to 10

Underground parking (Birmingham)

Job summary

Practice Plan, part of the Wesleyan Group, is hiring an experienced Systems Administrator to maintain and improve our infrastructure, support projects, and ensure secure, reliable technology for UK dental practices.

The role combines on-site and remote work with a cloud-first approach, offering varied challenges across core IT services, security, and user experience.

Join a collaborative IT team that values continuous learning and proactive problem solving to keep critical systems available.

Qualifications

• Proven experience supporting Microsoft infrastructure.
• Active Directory, Entra ID and Windows Server expertise.
• Networking knowledge: TCP/IP, DNS, DHCP, VPNs, switches, firewalls.
• Experience with virtualization, backups and cloud services (Azure).
• Excellent communication and stakeholder management skills.
• Passion for technology and continuous learning.

Responsibilities

• Lead and support infrastructure and technology projects, driving improvements across systems, services and platforms.
• Troubleshoot and resolve complex technical issues, acting as escalation point.
• Maintain and optimise core IT infrastructure for high availability, security and performance.
• Support development of technology standards, processes and controls to strengthen resilience and efficiency.
• Contribute to Practice Plan's cloud-first strategy and opportunities to enhance systems and ways of working.

Job description

Location: Hybrid working (office based in Oswestry) – typically 2 days in the office per week

Support Technology That Keeps Practice Plan Running

Practice Plan, part of the Wesleyan Group, helps dental practices across the UK build stable, recurring income through patient membership plans. Our IT team plays a vital role in ensuring colleagues have secure, reliable and effective technology to support our customers and business operations.

If you're an experienced Systems Administrator who enjoys infrastructure, project work and solving complex technical challenges, this is an exciting opportunity to join a collaborative team and play a key role in supporting and improving our technology environment.

Make a Difference in IT Operations

The IT team provides secure, reliable and effective technology services that support colleagues across Practice Plan and the wider Wesleyan Group. The team plays a key role in maintaining critical infrastructure, supporting business operations and delivering technology improvements that enhance performance, security and user experience.

This role combines infrastructure support, technical problem solving and project delivery, offering the opportunity to work across a broad technology estate while contributing to Practice Plan's ongoing cloud-first strategy.

Your Impact

Here’s how you'll make a difference:

• Lead and support the delivery of infrastructure and technology projects, helping drive improvements across systems, services and platforms.
• Troubleshoot and resolve complex technical issues, acting as a key escalation point within the IT team.
• Maintain and optimise core IT infrastructure, ensuring high levels of availability, security and performance across the business.
• Support the ongoing development of technology standards, processes and controls, helping strengthen operational resilience and efficiency.
• Contribute to Practice Plan's cloud-first strategy, identifying opportunities to enhance systems, services and ways of working.

What You'll Bring

• You're a curious and proactive IT professional who enjoys solving complex technical problems and delivering reliable technology solutions.
• Proven experience supporting and administering Microsoft infrastructure technologies, including Active Directory, Entra ID and Windows Server environments.
• Strong knowledge of networking principles including TCP/IP, DNS, DHCP, VPNs, switching and firewall technologies.
• Experience working with infrastructure technologies including virtualisation, backup solutions and cloud services, ideally Azure.
• Demonstrable experience supporting or delivering infrastructure and systems projects within a business environment.
• Excellent communication and stakeholder management skills, with the ability to build effective relationships and explain technical concepts clearly.
• A passion for technology and continuous learning, with the adaptability to embrace new tools, systems and ways of working.

Benefits That Work for You

We believe rewards should reflect the life you live. Here’s what you can expect:

• Annual bonus to recognise your contribution.
• 28 days holiday (plus a culture day!) – rising to 30 days with service.
• Flexible hybrid working for better work-life balance.
• Company pension scheme – matched plus 2% (up to 10%).
• Free secure underground Birmingham city centre parking (subject to availability, weekend use included).
• Salary sacrifice schemes that help you provide the things that matter – to include PMI, Electric Vehicle Leasing and cashback on everyday essentials.
• Enhanced family leave and two volunteering days to give back to causes you care about.

Why Practice Plan?

We’re building a culture where everyone belongs. Diversity isn’t just a policy—it’s part of who we are. Whatever your background, we want you to feel valued and empowered to thrive.

We’re proud supporters of the ABI Making Flexible Work campaign, which means we’re open to discussing flexible working, job shares, and part-time options.

If you need reasonable adjustments during the recruitment process, just let us know—we’re here to support you.

What to Know Before Applying

• Right to Work: We’re unable to provide VISA sponsorship, so you’ll need the legal right to live and work in the UK.
• Advert Closing: We typically advertise for two weeks but may close early if we receive a high volume of applications—apply early to avoid disappointment.
• Regulatory Requirements: As a financial services organisation, we adopt the highest standards. This role is subject to regulatory checks, including criminal record and credit checks, and ongoing assessments under the SMCR Framework.