Oversight Technician

Wesleyan; Birmingham; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday

Flexible hybrid working

Company pension scheme

Free underground parking

Salary sacrifice schemes

Enhanced family leave and volunteering

Job summary

Wesleyan is seeking an Oversight Technician to support daily operational oversight and engage with customers, advisers and third-party administrators. The role involves data handling, reporting and regulatory checks to ensure service quality and compliance.

You will work in a hybrid setup with an office in Birmingham, contributing to WUTM oversight, governance meetings and customer outcomes. A certificate in Regulated Financial Services Operations is required or to be pursued within 24 months.

Qualifications

• Excellent communication skills (verbal and written).
• Strong numerical and problem-solving skills with high attention to detail.
• Ability to operate on own initiative and collaborate when required.
• Proactive, well-organised and able to prioritise under pressure.
• Experience with quality assurance methods including root cause analysis.
• Proficient in Excel and data reporting to a high standard.
• Working knowledge of FCA Consumer Duty, financial regulations and compliance.
• Willing to achieve Regulated Financial Services Operations certification within 24 months.

Responsibilities

• Support day-to-day WUTM oversight activities ensuring processes and controls meet regulatory requirements.
• Act as a key contact and provide technical product support for WFS, SS&C, HSBC, State Street and tied-advisers.
• Complete operational oversight including monitoring service delivery, incidents, breaches and risks.
• Produce and maintain customer and adviser communications and management information.
• Analyse data to support WUTM performance reporting, KPIs and related data.
• Validate data to ensure accuracy, identify trends and support Consumer Duty requirements.
• Support quality assurance reviews, audits and regulatory assessments with data preparation.
• Maintain process notes, procedures and controls documentation for continuous improvement.

Skills

Excellent communication

Numerical skills

Problem solving

Initiative

Organisation

Quality assurance

Data analysis Excel

Regulated Financial Services knowledge

Education

Certificate in Regulated Financial Services Operations

Tools

Microsoft Excel

Job description

Oversight Technician

Salary: Up to £32,200, based on skills and experience
Contract Type: Perm - 35 hours a week
Location: Hybrid working (office based in Birmingham) - typically 2 days in the office per week

Shape Brighter Futures with Wesleyan

Established in 1841, Wesleyan help trusted professionals-GPs, hospital doctors, dentists, and teachers-secure their financial future. Today, we're proud to continue that mission with passion and purpose. If you're looking for a role where your expertise makes a real impact, and you want to work in a culture that values collaboration, innovation, and integrity, we'd love to hear from you.
Find out more about who we are: careers.wesleyan.co.uk

Make a Difference

This role is responsible for supporting the management of daily operational and oversight activity, whilst also having interactions with customers, third party administrators and financial advisors (tied) daily. Additionally, your work will be channelled through emails, Teams, phone calls and workflow system.

Your Impact

Here's how you'll make a difference:

• Support the delivery of day-to-day WUTM oversight activities, ensuring processes, controls and regulatory requirements are met.
• Act as a key contact and provide technical product support for WFS, SS&C, HSBC, State Street (and any other delegates), as well as tied-advisers (WFS) and other internal stakeholders, resolving queries and escalating issues where appropriate.
• Complete operational oversight, including monitoring service delivery, incidents, breaches, risks and customer outcomes.
• Produce and maintain customer and adviser communications, operational records and management information.
• Produce and analyse data to exceptional standard to support completion of WUTM performance reporting, including KPIs, breach, complaint, sales and other performance relating data.
• Analyse and validate data to ensure accuracy, identify trends and support regulatory and Consumer Duty requirements.
• Support quality assurance reviews, audits and regulatory assessments through data preparation and evidence gathering.
• Maintain process notes, procedures and controls documentation, supporting continuous improvement initiatives.
• Log and track feedback, incidents, breaches and actions, ensuring appropriate escalation and resolution.
• Manage administrative activities, including inbox management, third-party system updates and payment processing.
• Build effective working relationships with suppliers, advisers and internal stakeholders to support positive customer outcomes and service delivery.
• Attend, and take actions/minutes as required, monthly service reviews, WUTM Oversight and Governance meeting, Customer Outcomes Working Group, CASS Oversight Group and any other WUTM-specific meetings as required.

What You'll Bring

• Excellent communication skills (verbal and written) with the ability to communicate clearly and concisely.
• Strong numerical and problem-solving skills for conducting and verifying complex calculations with excellent attention to detail.
• Ability to work on own initiative but able to collaborate with others when required with a positive attitude towards change.
• Assertive and confident in contributing and challenging within meetings and discussions where required. Takes ownership of work/accountability.
• Well organised and pro-active with the ability to prioritise work well when working to tight deadlines and managing expectations.
• Experience of working with quality assurance methods and tools including root cause analysis, and process assessments.
• Proficient in Microsoft software, ideally with the ability to analyse data and produce reports to a high standard within Excel.
• Be able to demonstrate a working knowledge of financial products in particular investment products.
• Experience working within a Financial Services operation, with a strong understanding of FCA Consumer Duty, financial regulations and compliance standards.
• Holds a certificate in Regulated Financial Services Operations or is committed to achieving one within 24 months of starting the role.

Benefits That Work for You

We believe rewards should reflect the life you live. Here's what you can expect:

• Annual bonus to recognise your contribution.
• 28 days holiday (plus a culture day!) - rising to 30 days with service.
• Flexible hybrid working for better work-life balance.
• Company pension scheme - matched plus 2% (up to 10%).
• Free secure underground Birmingham city centre parking (subject to availability, weekend use included).
• Salary sacrifice schemes that help you provide the things that matter - to include PMI, Electric Vehicle Leasing and cashback on everyday essentials.
• Enhanced family leave and two volunteering days to give back to causes you care about.

Why Wesleyan?

We're building a culture where everyone belongs. Diversity isn't just a policy-it's part of who we are. Whatever your background, we want you to feel valued and empowered to thrive. We're proud supporters of the ABI Making Flexible Work campaign, which means we're open to discussing flexible working, job shares, and part-time options.
If you need reasonable adjustments during the recruitment process, just let us know-we're here to support you.

What to Know Before Applying

• Right to Work: We're unable to provide VISA sponsorship, so you'll need the legal right to live and work in the UK.
• Advert Closing: We typically advertise for two weeks but may close early if we receive a high volume of applications-apply early to avoid disappointment.