Hybrid Technical Support Specialist – Growth & Training

Placements24; Southampton; Híbrido; GBP 13 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary and bonuses

Medical aid and retirement planning

Generous PTO and holidays

Technical training & certifications

Collaborative team atmosphere

Hybrid work model

Access to advanced tools

Career progression

Resumo da oferta

Placements24 in Randburg, Gauteng, is seeking a skilled Technical Support Representative to deliver effective technical assistance and troubleshooting for clients. You will diagnose issues, guide setup, and collaborate with senior engineers to resolve complex problems, ensuring customer satisfaction.

Ideal candidates have a solid OS/network foundation, 3+ years in IT support, and excellent communication skills.

Qualificações

• High school diploma or equivalent; technical certifications or a degree in a related field are highly desirable.
• Minimum of 3 years of experience in technical support or a similar IT-related role.
• Solid understanding of operating systems (Windows, macOS, Linux), network basics, and common software applications.
• Experience with remote troubleshooting tools and techniques.
• Excellent communication and interpersonal skills, with the ability to explain technical issues clearly.
• Strong analytical and problem-solving skills.
• Ability to manage multiple support tickets and prioritize tasks effectively.
• Customer-centric approach and a commitment to first-contact resolution.
• Comfortable working in a hybrid environment within Randburg, Gauteng.

Responsabilidades

• Respond to technical support requests from clients via phone, email, and ticketing system.
• Diagnose and troubleshoot software and hardware issues, providing clear and effective solutions.
• Guide clients through setup, installation, and operational procedures.
• Escalate complex technical issues to senior engineers or relevant departments when necessary.
• Document all support interactions, troubleshooting steps, and resolutions accurately in the CRM/ticketing system.
• Contribute to the creation and maintenance of technical documentation and knowledge base articles.
• Proactively identify potential technical issues and recommend preventative measures.
• Maintain a high level of customer satisfaction through professional and efficient service.
• Stay updated on product knowledge and technical advancements relevant to the role.

Conhecimentos

Communication

Customer focus

Problem-solving

Multitasking

Remote troubleshooting

Formação académica

High school diploma

Technical certifications/degree desirable

Ferramentas

CRM system

Remote troubleshooting tools

Descrição da oferta de emprego

Placements24 in Randburg, Gauteng, is seeking a skilled Technical Support Representative to deliver effective technical assistance and troubleshooting for clients. You will diagnose issues, guide setup, and collaborate with senior engineers to resolve complex problems, ensuring customer satisfaction.

Ideal candidates have a solid OS/network foundation, 3+ years in IT support, and excellent communication skills.