IT Support Apprentice

QA; Doncaster; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

20+ days holiday plus bank holidays

Pension scheme

Ongoing training and development

Career progression pathways

Supportive and collaborative working环境

Job summary

QA is recruiting for an IT Support Apprentice in the United Kingdom, offering hands-on experience while working toward a Level 3 IT Network Technician Apprenticeship. You will support internal and external users, diagnose issues, maintain systems, and contribute to a secure IT environment.

Working hours are 37.5 per week, with an emphasis on customer-focused service, teamwork, and continuous learning. Driving licence and own vehicle are desirable requirements for this role.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ in any subject.
• GCSE Maths and English at grades 3+ (D or above).
• Applicants must not hold an existing qualification at the same or higher level as this apprenticeship.

Responsibilities

• Provide IT support via phone, email, and remote tools.
• Log, manage, and update support tickets.
• Troubleshoot ICT issues using appropriate tools and methods.
• Communicate clearly with users, managing expectations and escalations.
• Install and configure hardware, software, and network devices.
• Support desktop setup, repair, and basic networking tasks.
• Apply security best practices and follow organisational policies.
• Maintain accurate documentation of all work.
• Continuously develop technical knowledge and skills.

Skills

Interest in IT support

Basic IT knowledge

Problem solving

Organisation

Communication

Teamwork

Customer-focused attitude

Driving licence

Education

GCSEs 4+

Maths & English GCSE 3+

No higher qualification in same subject

Job description

CSL Data Services is a growing IT services provider delivering reliable, secure, and efficient solutions to its clients. The business prides itself on high-quality service, technical expertise, and strong client relationships.

About the role:

CSL Data Services is looking for a motivated IT Support Apprentice to join their team. This role offers hands-on experience while working towards a Level 3 IT Network Technician Apprenticeship You will support internal and external users, helping to diagnose issues, maintain systems, and contribute to a secure and efficient IT environment.

Responsibilities:

• Provide IT support via phone, email, and remote tools

• Log, manage, and update support tickets

• Troubleshoot ICT issues using appropriate tools and methods

• Communicate clearly with users, managing expectations and escalations

• Install and configure hardware, software, and network devices

• Support desktop setup, repair, and basic networking tasks

• Apply security best practices and follow organisational policies

• Assist with network device and mobile device administration

• Maintain accurate documentation of all work

• Continuously develop technical knowledge and skills

What we’re looking for:

• Interest in IT support and networking

• Basic knowledge of IT

• Strong problem-solving skills

• Good organisation and time management

• Clear communication skills

• Ability to work independently and in a team

• Professional, customer-focused attitude

• Driving licence (essential) and own vehicle (desirable)

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

• GCSE Maths and English (or equivalents) at grades 3+ (D or above)

• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

Non-standard entry with work experience:

Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours:

37.5 hours per week, 9am - 5pm

Benefits:

• 20+ days holiday plus bank holidays

• Pension scheme

• Ongoing training and development opportunities

• Career progression pathways

• Supportive and collaborative working environment

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.