IT Support Technician

Smartsearch Recruitment Ltd; Wrexham; On-site; GBP 25,000 - 30,000; Full time

Job summary

Smartsearch Recruitment Ltd is seeking an IT Support Technician for a permanent, full-time role in the Wrexham area. The position is office-based, offering hands-on 1st line helpdesk, desktop and remote support across the organisation.

The ideal candidate will have 2+ years in IT support, strong Microsoft 365 skills and experience with Entra ID, Intune and Defender for Endpoint. You will troubleshoot issues, assist with MFA and endpoint security, and help maintain documentation and user guides.

Qualifications

• At least 2 years' experience in IT support, service desk or desktop support.
• Strong practical Microsoft 365 support experience.
• Experience with Entra ID and Intune, ideally Defender for Endpoint exposure.
• Good Microsoft Windows, hardware and basic networking knowledge.
• Understanding of IT security best practices, including MFA and endpoint security.
• Excellent troubleshooting, customer service and communication skills.
• Relevant Microsoft, CompTIA, Cisco or ITIL qualification, or willingness to undertake further training.
• Organised, approachable and able to manage competing support priorities.

Responsibilities

• Provide 1st line helpdesk, desktop and remote IT support.
• Log, investigate, resolve or escalate support requests.
• Support Microsoft 365, including Outlook, Teams and SharePoint.
• Complete routine administration within Entra ID, including user accounts, access, groups and password resets.
• Support Intune device enrolment, application deployment and updates.
• Assist with Defender for Endpoint, MFA and endpoint-security support.
• Configure and support laptops, mobile devices, printers and meeting-room tech.
• Troubleshoot hardware, software, network and connectivity issues.
• Complete laptop builds and rebuilds using Microsoft Autopilot.
• Maintain IT asset records, technical documentation and user guides.
• Support new-starter inductions and wider IT projects.
• Escalate complex infrastructure, server and security issues to senior IT colleagues.

Skills

Customer service

Communication skills

Troubleshooting

Organised

Priority management

Tools

Microsoft 365

Entra ID

Intune

Defender for Endpoint

Microsoft Autopilot

Mimecast

Cisco Meraki

Microsoft Sentinel

Purview

Job description

IT Support Technician | Salary: c£27,500 | Location: Wrexham area - office-based | Job type: Permanent, full-time

We are recruiting an IT Support Technician to provide 1st line helpdesk, desktop and remote support to employees across the organisation.

The ideal candidate will have IT support experience, strong Microsoft 365 knowledge and practical experience with technologies such as Entra ID, Intune and Defender for Endpoint. You will be a confident troubleshooter with strong customer service skills and a good understanding of MFA and endpoint security.

The role

• Provide 1st line helpdesk, desktop and remote IT support.
• Log, investigate, resolve or escalate support requests.
• Support Microsoft 365, including Outlook, Teams and SharePoint.
• Complete routine administration within Entra ID, including user accounts, access, groups and password resets.
• Support Intune device enrolment, application deployment and mobile-device updates.
• Assist with Defender for Endpoint, MFA and endpoint-security support.
• Configure and support laptops, mobile devices, printers, peripherals and meeting-room technology.
• Troubleshoot hardware, software, network and connectivity issues.
• Complete laptop builds and rebuilds using Microsoft Autopilot.
• Maintain IT asset records, technical documentation and user guides.
• Support new-starter inductions and wider IT projects.
• Escalate complex infrastructure, server and security issues to senior IT colleagues.

About you

• At least two years' experience in an IT support, service desk or desktop support role.
• Strong practical Microsoft 365 support experience.
• Experience with Entra ID and Intune, ideally including exposure to Defender for Endpoint.
• Good Microsoft Windows, hardware and basic networking knowledge.
• Understanding of IT security best practices, including MFA and endpoint security.
• Excellent troubleshooting, customer service and communication skills.
• Relevant Microsoft, CompTIA, Cisco or ITIL qualification, or willingness to undertake further training.
• Organised, approachable and able to manage competing support priorities.
• Able to work permanently from the Wrexham head office.
• Experience working within an ITIL environment, maintaining technical documentation or supporting technologies such as Mimecast, Cisco Meraki, Microsoft Sentinel or Purview would be advantageous.

This role may suit an IT Support Technician, Service Desk Analyst, Helpdesk Technician, Desktop Support Technician or 1st/2nd Line Support Technician.

Smartsearch takes your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications, and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.