It Support Technician

NHS Professionals; West End; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

NHS Professionals is seeking an IT Support / Systems Configuration specialist to provide 2nd line support for clinical and corporate information applications, focusing on Electronic Patient Records (EPRs). The role is 37.5 hours per week and, although hybrid, includes travel within Hampshire and the Isle of Wight.

The contract is 10 months, with an expectation to live within 1–2 hours of Southampton. The role requires knowledge of clinical applications, experience in application support, and

Qualifications

• Knowledge of clinical applications and digital solutions.
• Experience in application support.
• Experience of supporting and configuring Electronic Patient Record systems (EPRs).

Responsibilities

• Deliver 2nd line support for clinical and corporate information applications.
• Resolve incidents, requests and problems for EPR applications to deliver a high-quality, secure, and efficient service.
• Assist with ongoing service improvements and deployment activities.

Skills

Clinical applications

Application support

EPR configuration

Job description

IT Support / Systems Configuration - Clinical Systems / Electronic Patient Records (NHS role)

37.5 hours per week

Hybrid : Mostly remote working - work from the office about one day per month, although this may vary depending on work requirements or project needs. Support may involve floorwalking for a project or providing assistance remotely. You may also be required to travel across Hampshire and the Isle of Wight. For this reason, you must live within 1-2 hours of Southampton

10 months expected duration

Requirements

• Knowledge of clinical applications and technical digital solutions.
• Experience in application support.
• Experience of supporting and configuring Electronic Patient Record system (EPRs).

Role

Responsible for delivering 2nd line support services for clinical and corporate information applications managed by Digital. This includes support and resolution for incidents, requests and problems for Electronic Patient Record (EPR) applications to deliver a high-quality, secure, and efficient application service