IT Support Technician

MET Recruitment; West Bromwich; On-site; GBP 22,000 - 24,000; Full time

Job summary

A leading company in the West Bromwich area is looking for an IT Support Technician to join their team on a permanent basis. The successful candidate will provide effective and friendly IT support, manage service requests, and escalate issues when necessary. This role offers training opportunities, flexible working, and a pension scheme.

Benefits

Training opportunities

20 days holiday + Bank Holidays

Flexible working after the probationary period

Pension Scheme

Qualifications

• Proven experience in a similar role is required.

Responsibilities

• Providing helpful, professional IT support to customers.
• Logging all service requests in the ticketing system.
• Analyzing and researching to resolve service requests.
• Maintaining network documentation in the Knowledge Base.

Skills

Excellent communication skills

Strong organizational skills

Job description

Our client, based in the West Bromwich area, is seeking an IT Support Technician to join them on a permanent basis. The role involves working on their IT Service Desk, providing effective, efficient, and friendly support to clients. The successful candidate will be responsible for logging service requests for IT problems and providing guidance, support, and solutions over the phone. If a resolution cannot be reached due to the complex nature of the issue, the candidate will need to escalate the problem in a timely manner, keeping the customer updated throughout the process.

What’s In it for you?

• Training opportunities
• 20 days holiday + Bank Holidays
• Working hours: 9 am to 5 pm – with occasional work outside of these hours
• Flexible working after the probationary period
• Pension Scheme

What will you be doing?

• Providing helpful, professional IT support to customers
• Performing predefined maintenance checks and tasks regularly
• Logging all service requests in the ticketing system
• Progressing to resolution or escalating requests as needed
• Analyzing and researching to resolve service requests
• Keeping customers informed about their request status
• Responding to alerts from the Monitoring System
• Maintaining network documentation in the Knowledge Base
• Liaising with external vendors to resolve issues
• Developing and documenting standard operating procedures
• Planning onboarding for new clients and IT projects
• Learning and researching new technologies
• Attending client sites as required
• Performing other duties to support the business

What we’re looking for:

• Proven experience in a similar role
• Excellent communication skills, both written and verbal
• Ideally, a car and a valid license
• Strong organizational skills

Job Information

Reference: PJ-JOB-3313_1692893333

Salary: £22,000 - £24,000 per annum

Location: West Bromwich, West Midlands

Type: Permanent