IT Support Technician

NRL; Theale; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading engineering firm is seeking a proactive Level 1.5 Service Desk Support Technician to provide exceptional IT support from their Theale office. The role involves troubleshooting and assisting the global workforce along with a focus on customer-first service. Ideal candidates will have strong IT knowledge and problem-solving skills.

Qualifications

• Experience in IT support with high-quality technical support skills.
• Strong knowledge of Windows 10/11 and M365.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide first-line IT support via ServiceNow.
• Troubleshoot technical issues and assist onsite users.
• Collaborate with global teams to deliver exceptional IT support.

Skills

Communication

Problem-Solving

Customer Service

Networking Basics

Tools

ServiceNow

Windows 10/11

M365

Active Directory

Job description

Working with a global leader in engineering, project and programme management within the nuclear industry, NRL is looking to recruit a proactive, customer-focused Level 1.5 Service Desk Support Technician to deliver exceptional IT support to the global workforce.

This role is based in a state-of-the-art office in Theale, near Reading, on a full-time basis.

As the IT Support Technician, you’ll provide first-line IT support via ServiceNow, troubleshoot technical issues, assist onsite users, and collaborate with global teams. Strong communication, problem-solving skills, and experience with Windows, M365, and networking are essential. Occasional UK travel and a proactive, customer-first mindset are key.

What You’ll Need:

• Experience in IT support, providing high-quality technical support and first-class customer service and communication skills
• Strong knowledge of Windows 10/11, M365, Active Directory, and networking basics
• Familiarity with ServiceNow or similar ticketing systems
• Excellent communication and problem-solving skills
• Excellent knowledge of service desk processes and functions in support of end-user computing needs
• A can-do attitude and team spirit
• Ability to work independently and as part of a team

About NRL

The NRL Group connects global companies with the right people to bring engineering projects to life. We support contracting companies with energy transition plans and work with our clients to create a cleaner, greener future.

We welcome applications from all backgrounds and are committed to diversity within the industries we support. As a certified Inclusive Recruiter and Armed Forces friendly employer, we promote a safe and inclusive job search environment. For online safety tips, visit the JobsAware website.