IT Support Technician

G3 Systems Ltd; Sunderland; On-site; GBP 21,600 - 26,400; Full time

Benefits offered by this job

25 days annual leave

Life Cover

Company Pension Plan

Salary sacrifice schemes

Wellbeing support platforms

Job summary

A recognized technology solutions provider in Sunderland is seeking an IT Support Technician. This entry-level role involves providing first-line IT support across the organization. Responsibilities include troubleshooting user issues and assisting with onboarding processes. Candidates should have a strong interest in IT, GCSEs in English and Maths, and basic understanding of Microsoft technologies. A competitive salary starting from £24,000 is offered along with various benefits.

Qualifications

• Strong interest in pursuing a career in IT.
• Basic knowledge of Microsoft Windows OS and desktop applications.
• Understanding of basic troubleshooting steps.

Responsibilities

• Provide first-line IT support to staff, including troubleshooting issues.
• Log, track, and resolve IT incidents in line with SLAs.
• Assist with onboarding and offboarding processes.

Skills

Interest in pursuing a career in IT

Basic knowledge of Microsoft Windows OS

Good organisational skills

Excellent communication skills

Ability to work collaboratively

Education

GCSEs in English and Maths minimum level 6

Tools

Microsoft 365

Job description

Overview

In the role of IT Support Technician, you will play a key part in supporting the delivery of national and international projects and programmes across G3 Systems’ operations. Your primary responsibilities will include providing first-line (Level 1) IT support to staff throughout the organisation. This will involve assisting with new starter and leaver processes, troubleshooting hardware, software, network, and user account issues, and ensuring the seamless and timely achievement of key service level agreements.

This position is ideal for an aspiring candidate looking to take their first full-time step into the world of Information, Communication, and Technology (ICT) with a well-established operator in the Portland area.

This is a permanent, full-time role offering a starting salary from £24,000 (depending on experience), along with a comprehensive benefits package.

You will report to G3 Systems’ Head of Business Support and work closely with the wider Business Support team. Assisting with security and administrative tasks such as meeting room setup, guest sign-in, and providing front-office cover during staff absences.

The successful candidate will demonstrate:

• Strong self-motivation and the ability to work independently without close supervision


• A collaborative approach to teamwork


• A willingness to contribute to both technical and non-technical support functions

Key Responsibilities

• Provide first-line (Level 1) IT support to staff across the organisation, including troubleshooting hardware, software, network, and user account issues.


• Log, track, and resolve IT incidents and service requests in line with agreed SLAs.


• Install, configure, and maintain end-user devices, peripherals, and standard applications.


• Assist with onboarding and offboarding processes, including IT account setup, equipment allocation, and induction support.


• Maintain IT asset registers and support hardware/software inventory control.


• Support documentation of IT processes, guides, and knowledge base articles.


• Provide occasional assistance to the wider Business Support team for Security and Admin tasks, such as meeting room setup, guest sign-in, or front-office cover during staff absence.

Qualifications

(Desirable where noted)

• GCSEs (or equivalent) in English and Maths minimum level 6 – Essential.

Skills / Experience

(Desirable where noted)

• Strong interest in pursuing a career in IT.


• Basic knowledge of Microsoft Windows OS, Microsoft 365, and common desktop applications.


• Understanding of basic IT troubleshooting steps for hardware, software, and connectivity issues.


• Good organisational skills with attention to detail.


• Excellent communication skills, both verbal and written.


• Ability to work collaboratively within a team and independently


• Security Cleared or be able to achieve security clearance.


• Salary starting from £24,000 per annum (dependent on experience)


• 25 days annual leave


• Life Cover (3.5x annual salary)


• Company Pension Plan


• Access to a range of salary sacrifice schemes and wellbeing support platforms

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT System Training and Support