IT Support Technician

Old Course Hotel; St Andrews; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Free staff meals

Staff discounts across resort

Wellbeing & fitness facilities access

Cycle2Work program

Perkbox rewards

Job summary

Old Course Hotel in St Andrews, Scotland is seeking an IT Support Technician to join our IT team on a permanent full-time basis. You will provide high-level technical support to colleagues across the business, troubleshooting hardware, software and network-related issues, and assist with installation, maintenance and monitoring of computers and systems.

Working with internal teams and external providers, you will help keep systems secure, reliable and effective, contribute to IT projects, and

Qualifications

• Minimum of 2 years' experience in an IT support, service desk or similar technical role.
• Strong knowledge of computer hardware, software, networks, user account management and data security.
• Proven experience troubleshooting technical issues and delivering excellent support to end users.
• Strong communication and customer service skills, with the ability to work effectively with colleagues at all levels.

Responsibilities

• Troubleshooting hardware, software and network-related issues for colleagues across the Old Course Hotel.
• Installing, configuring and maintaining computers, peripheral equipment and business systems.
• Supporting network infrastructure, telecommunications systems and application servers.
• Managing user accounts, access permissions and data security in line with company policies.
• Supporting CCTV, access control, electronic door lock systems and other physical security technologies.
• Maintaining audio-visual equipment, television services and internet connectivity across guest and meeting room facilities.

Skills

2+ years IT support

Hardware troubleshooting

Software troubleshooting

Network knowledge

Customer service

Independent & team worker

Tools

POS systems

CCTV & access control systems

Audio-visual equipment

Job description

All applicants must be eligible to work in the UK, no sponsorship will be offered for this position.

About Us

At the heart of the world's greatest golfing destination, the Old Course Hotel is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times.

Part of Kohler Company, the Old Course Hotel is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.

Why Join Our Team?

With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests.

We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you'll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.

We love celebrating our associate's success and do so through our employee reward recognition schemes which encompass our 'HOME' ethos including Associate of the Month.

Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our employee assistance programme and FREE fitness access.

Our benefits don't end there, in your spare time, we also offer superb discounts in our restaurants, shops, spa and room rates. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself.

A career at Old Course Hotel, what's not to love?

• All benefits subject to availability

About The Role

We have an exciting opportunity for an IT Support Technician to join our IT team on a permanent full-time basis, supporting systems and technology across Old Course Hotel.

In this role, you will provide a high level of technical support to colleagues across the business, troubleshooting hardware, software and network-related issues. You will also assist with the installation, maintenance and monitoring of computers, applications, network infrastructure, telecommunications equipment and other business-critical systems.

Working closely with internal IT teams, operational departments and external technology providers, you will help ensure our systems remain secure, reliable and effective. The role will also provide opportunities to contribute to technology projects and identify improvements that support business operations and guest service.

Your responsibilities will include:

• Troubleshooting hardware, software and network-related issues for colleagues across the Old Course Hotel.
• Installing, configuring and maintaining computers, peripheral equipment and business systems.
• Supporting network infrastructure, telecommunications systems and application servers.
• Managing user accounts, access permissions and data security in line with company policies.
• Supporting CCTV, access control, electronic door lock systems and other physical security technologies.
• Maintaining audio-visual equipment, television services and internet connectivity across guest and meeting room facilities.
• Supporting and administering Food & Beverage point-of-sale (POS) systems.
• Working with operational teams and third-party suppliers to investigate and resolve technical issues.
• Contributing to IT projects and technology initiatives that enhance business operations and guest service.
• Providing occasional out-of-hours support and emergency call-outs when required.

Essential Requirements

• A minimum of 2 years' experience in an IT support, service desk or similar technical role.
• Strong knowledge of computer hardware, software, networks, user account management and data security.
• Proven experience troubleshooting technical issues and delivering excellent support to end users.
• Strong communication and customer service skills, with the ability to work effectively with colleagues at all levels.
• Excellent problem-solving skills and the ability to manage competing priorities in a fast-paced environment.
• The ability to work independently, use initiative and contribute effectively as part of a team.
• A flexible approach to working hours, including participation in out-of-hours support and emergency call-outs when required.

Desirable

• Experience supporting telecommunications systems, audio-visual equipment and physical security systems (CCTV, access control and electronic door locks).
• Experience supporting or administering point-of-sale (POS) systems.
• Experience working within a hotel, hospitality or multi-site environment.

Hours

Permanent, Full Time, 40 hours per week, 5 days out of 7

Salary

£33,928 per annum

Why You'll Love Working With Us

• Dine On Us – Enjoy free meals and refreshments every day in our complimentary staff canteen, including hot meals, salad bar, tea, coffee & soft drinks.
• Exclusive Resort Perks – Treat yourself to generous discounts across the resort from award winning restaurants, luxury room stays and in our Pro Shop (St Andrews only PGA approved pro shop)
• Kohler Group Benefits – Unlock even more savings with our wider discounts across the Kohler family.
• Wellness, Your Way – Enjoy free access to our on-site Kohler Waters Fitness Centre, featuring a fully equipped gym, 20-metre pool, sauna and hot tub. Relax, recharge, repeat.
• Plan Your Future – We'll help you get access to the right information through complimentary mortgage consultations.
• Cycle2Work – Stay active and save money with our Cycle2Work programme, good for you and the planet.
• Perkbox – Enjoy exclusive discounts, rewards and monthly treats all in one easy app.
• Get Rewarded - Earn fantastic rewards on our Global Recognition Platform and introduce great talent to our team through our generous Refer a Friend scheme.
• 24/7 Wellbeing Support – Our Employee Assistance Programme is available around the clock, offering confidential guidance whenever you need it.

The Old Course Hotel, Golf Resort and Spa is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.