IT Support Technician

Amentum; Spencers Wood; On-site; GBP 26,000 - 38,000; Full time

Job summary

Amentum is seeking an IT Support Technician to install, configure, and maintain workstation hardware, support user applications, and troubleshoot issues across a Microsoft environment. The role includes on-call duties and compliance with safety, quality, and environmental policies within DoD directives.

Candidates should have Windows/Office experience, DoD 8570.1M IAT-1 compliant certifications, and capability to operate in austere OCONUS settings while maintaining timely documentation and

Qualifications

• Two years experience in a Microsoft operating environment with PC hardware installation, configuration and maintenance.
• Security+ or equivalent DoD 8570.1M IAT-1 requirements.
• Experience in Windows/Office support and austere OCONUS environments.

Responsibilities

• Install, configure, and maintain workstation hardware.
• Support user applications and troubleshoot issues.
• Provide on-call support as needed and adhere to DoD program requirements.

Skills

Windows/Office support

US DoD 8570.1M IAT-1 requirements

CCNP/CCDP/CCIE certifications

MCSA/MCDST/MCP certifications

Organizational & time management

Passport & driver license eligibility

Education

High school diploma or equivalent

Tools

Cisco CCNA Certification

CompTIA Network+

Job description

The IT Support Technician is responsible for providing workstation/PC hardware installation, configuration and maintenance; supporting user applications and troubleshooting; executes touch labor tasks; and other duties as assigned all while ensuring successful performance and compliance with Performance Work Statement (PWS), Program, USG, and international requirements and guidelines. Ensures compliance with standard management practices including but not limited to monitoring, records keeping, report preparation, training, inspections, data reporting, etc. Will perform other duties as assigned

The IT Support Technician will be available for on-call support as needed 24 hours/day, 7 days/week in this role.

• + Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.
• + Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.
• + Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.
• + High school diploma or equivalent
• + Two years experience in a Microsoft operating environment with field experience in personal computer (PC) hardware installation, configuration and maintenance certifications: IAT-1: Security + or GSEC or SCNP or SSCP (IT Support Technician must meet requirements outlined in the DOD 8570.1M directive matrix IAT-1)
• + CSWF Basic per DoD 8140.03 directive matrix
• + Must be certified Cisco Certified Network Professional (CCNP), Cisco Certified Design Professional (CCDP), and Cisco Certified Internet Expert (CCIE).
• + Must be certified as Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Desktop Technician (MCDST), and Microsoft Certified Professional (MCP).
• + Must have experience in Windows / Office support
• + Experience in an austere OCONUS environment with a multi-national workforce
• + Must be familiar with current global, US, Program and PWS requirements
• + Excellent organizational and time management skills
• + Ability to obtain and maintain a US passport and driver's license throughout employment in this role
• + Ability to successfully pass PACOM medical requirements and maintain requirements for duration of deployment
• + Comptia Network+ or EC Councile Cisco CCNA Certfication
• + Must be able to obtain and maintain a Secret US Government Clearance. Note: US Citizenship is required to obtain a Secret Clearance,
• + Able to stand for long periods of time such as eight (8) to ten (10) hours, bend, kneel, and reach to store/retrieve supplies
• + Able to lift, carry, and push supplies and boxes up to 50 pounds
• + Living and working conditions at the assignment location could be remote and uncomfortable
• + May work in a typical office environment